Ecommerce Executive - Exeter, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Exeter, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reporting to the Customer Service Manager this role is responsible for all online sales and providing after sales care to end users, updating, maintaining and developing the Business to Consumer platforms (B2C) as well as the Business-to-Business platforms(B2B).

This person will be responsible for understanding the client product portfolio, how they process orders, provide excellent customer service and ensure that all of their eCommerce platforms are accurate and up to date.

Main Duties To Include;

Maintain all spares websites, including uploading new products, supersessions, obsolescence, product images and extended attributes of all available products
Proactively update customers with order / product information, where applicable
Checking all B2C customer orders are filtering into their ERP system fully and that all products ordered are checked against the serial number provided, where applicable
Processing any VAT invoice requests for their customers
Processing replacement orders and request returns through their CRM system, Saleslogix, using the ticket system.
Maintain awareness of current trading laws and ensuring their B2C offering always remains entirely compliant
Maintain all B2B websites, including uploading new products, obsolescence, product images and marketing descriptions and extended attributes of all available products
Providing monthly sales and usage reports on all eCommerce platforms and additional sales channels such as eBay and ManoMano
Continued development of the websites offering to improve quality of service and broaden their range of customer selfservice tools
Continuously reviewing all eCommerce platforms for accuracy of all products and related information

PERSON SPECIFICATION

Critical Qualities

Excellent written and verbal communication skills
Excellent customer service skills
IT literate with Intermediate/advanced Excel experience
Excellent time management skills
Accuracy and attention to detail
Ability to work on own initiative and work independently as well as a larger team
Enthusiasm to learn new skills and ability to grasp large amounts of product information
Positive work attitude

Desirable Qualities