Online Trading Assistant - Hereford, United Kingdom - St Michael's Hospice

St Michael's Hospice

Verified Company

Hereford, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description and Person Specification

Job title:
Online Trading Assistant

Spinal Point Range: 5,6,7

Hours: 37.5 hrs per week

Department:
Retail

Online

Location:
St Michael's Hospice Online Hub, Hereford

Reports to:
Online Trading Manager

Job purpose:
To develop additional online trading platforms for St Michael's Hospice to maximise profits and meet or exceed targets.

Responsibility Areas

Service delivery

To ensure a high standard of customer service for online retail
Lead on the development of additional ecommerce platforms to ensure stock value is optimised and new markets are identified. Platforms could include Vinted/Depop,

Amazon and others as identified.

Select, research, photograph, and value all goods to showcase stock to its fullest potential
Describe and display products in an accurate and professional manner, in accordance with the Hospice brand guidelines
Monitor the pricing of goods sold online to ensure they reach their maximum potential
Ensure all orders are confirmed and customers communicated with effectively and in a timelymanner.
Ensure that all sold goods are packaged effectively to ensure minimum losses and breakages
Ensure that all sold goods are posted within set target time
Ensure KPIs set are met including stock level targets reached to ensure continuos flow of listings
To maintain high standards of feedback and top seller ratings on online selling platforms e.g. eBay, Vinted, Depop and Amazon

St Michael's Hospice A registered charity: number 511179

Registered Office:
St Michael's Hospice, Bartestree, Hereford HR1 4HA

Communication and Teamworking

Support volunteers and staff to ensure stock is sorted and identified
Contribute to the development of online procedures and systems
Build ongoing relationship with Retail Managers to maximise the value of stock
Ensure that hospice safeguarding procedures are followed

Financial Trading

Support the management team to ensure that financial targets on income and expenditure are met or exceeded.
Comply with all financial procedures and reconciliation, including producing weekly reports on sales to management.
Comply with the Retail Gift Aid scheme and ensure that it is captured and maximised on donation of goods
Contribute to the set Key Performance Indicators (KPIs), and ensure that they are reached to aid the expansion of the online operation

Service Improvement

Establish innovative new online trading and business opportunities to increase income e.g. Amazon, ABE Books, Depop/Vinted, Shpock, Discogs
Track listing impressions and click through rates to identify and suggest positive practices/ areas for improvement
Contribute to forward planning and online sales development.
Monitor and respond to market conditions tailoring stock mix to opportunities and competitor activity
Work with the Marketing Team to identify promotional opportunities

Legislative Compliance

Ensure compliance with all Hospice H&S policies and procedures
Ensure compliance with all relevant Trading Standards
Adhere to all online trading platform standards, policies, and T&C's
Ensure that GDPR is adhered to in all areas

Person Specification

- Specialist knowledge and experience

Essential

Experience and knowledge of online trading activity within a commercial business setting
IT skills in Microsoft Office, online platforms and the internet.
Good language skills and attention to detail.
Understanding of marketing principles in support of business goals

Desirable

Photography experience
Knowledge of antiques/ specialist / higher value goods/fashion brands

St Michael's Hospice A registered charity: number 511179

Registered Office:
St Michael's Hospice, Bartestree, Hereford HR1 4HA

- Skills and behaviours
-
Team working:Fits in with the team. Develops effective and supportive relationships with colleagues. Is considerate towards them and creates a sense of team spirit.
-
Persuasive communication:Writes and speaks fluently, clearly, and concisely. Adapts own communication style to suit and engage others.
-
Fact Finding:Knows where to find relevant information. Checks facts and data. Retrieves and absorbs information quickly.
-
Commercial awareness: Understands the competitive environment and applies commercial principles. Views issues in terms of cost and profits, high level of numeracy including ability to understand, analyse and present income and cost figures.
-
Customer Focus:Puts the customer first and is eager to please them. Works hard to meet customer needs and respond in a timely manner.
-
Planning and organising: Organises, prioritises, and schedules activities and resources.

Sets up and monitors timescales and plans.

- Special conditions