IT Service Desk Apprentice - Poole, United Kingdom - QA Ltd

QA Ltd

Verified Company

Poole, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Employer description:

VIZST Technology is a privately owned technology company that provides organisations with the solutions they need to grow stronger and smarter.

Our proven track record of expertise and experience combined with our drive for exceptional customer service speaksfor itself with the range of clients we look after across many different sectors.

Our drive to build deep relationships and form close strategic partnerships ensures we design solutions with technology that delivers on the ambitions of our clients.

Overview:

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

The Vizst service team is responsible for supporting and maintaining clients' IT systems and for providing efficient desktop support to all business users.

The team is responsible for resolving any IT-related faults quickly and efficiently in-line with SLAs, which includes a broad range of queries.

Duties:

Providing enduser, desktop support
Supporting and maintaining MS Server/Desktops
Supporting and maintaining Office 365 Solutions and GSuite Solutions
Escalate IT issues within the team where necessary
Setting up and configuring new laptops and desktops
Installing authorised software to laptops and desktops
Ensuring security and upgrades are applied to desktops and laptops, servers and network infrastructure and security devices are kept up to date
Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems
Incident and problem management
Provide exceptional Service support to the business

What we are looking for:

Key qualities:

Communication: Excellent communication skills and a strong communicator at all levels including at senior business level
Attention to detail: Has excellent attention to detail Calm: Remains calm and clear headed under pressure
Organisation: Excellent organisational and prioritisation skills
Proactive: Approach to work and to continuous improvement

Personal qualities:

Good organisational, time management and prioritisation skills
Strong written and verbal skills and the ability to produce clear and accurate documentation (Word, Excel, PowerPoint)
The ability to communicate confidently and clearly to customers both face to face and over the telephone
Willingness to travel as required to other company sites for the purpose of onsite support

Entry requirements:

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

Find out more here:

Salary:
£14,000 per annum.

Working week:

40hrs per week.

Benefits:

25 days holiday
Free lunch on Wednesdays
Additional benefits are available if an apprentice becomes a permanent employee

Future prospects:
There is a potential opportunity for a full-time role and further career development upon successful completion of the apprenticeship.

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.