Housing Support Officer - London, United Kingdom - Akton Recruitment

Akton Recruitment

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Akton Recruitment has an opening for a Housing Support Officer

Housing Solutions Support Officer - Triage Officer.

To be the first point of contact for all new enquiries into the service and to conduct an initial assessment of the approaching household.

To ascertain a household's risk of homelessness at first point of contact.
To provide early intervention assistance to those at risk of homelessness but not within 56 days.
To undertake case work as necessary to complete triage assessment of cases.

To provide verbal and written advice on a wide range of housing and related matters to anyone approaching the Council, working closely with other colleagues and partners.

To advise customers of their housing options, this could include: privately rented housing, deposit and rent-in-advance schemes, renting a room, social housing, mediation, supported housing.

To provide general advice and assistance in the following areas: homelessness, security of tenure, harassment and illegal eviction, disrepair, money management, benefits, relationship breakdown, domestic abuse.

Assist clients with accessing services that support them to find or sustain accommodation.
Ensure case management files are updated with details of all contact and case progression.
Seek information from landlords/lenders/relatives and other agencies to assist the Housing Solutions Officers in preventing or relieving homelessness.
Support the Housing Solutions Officers in monitoring Personal Housing Plans, including contacting customers for updates.
Provide tenancy advice to tenants and landlords