Seasonal Summer Operative - Chatham, United Kingdom - Marina Developments Limited

Marina Developments Limited

Verified Company

Chatham, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Marina Developments Ltd is the UK's leading Marina operator.

Situated on the River Medway, Chatham Marina is an extremely busy and high-profile visitor destination we aim to deliver the highest level of service and experience for our members and customers; demanding the very best from our team every day.

To help us deliver exceptional service we are seeking to recruit a
Marina Operative FTC to assist with marina operations at Chatham Marina.

You will be passionate about providing the best possible levels of customer service and will put the customer's needs first every time.

You will deliver an outstanding customer experience, exceeding expectations on a daily basis. This is a fix Term Position on a 30 Hour week Friday to Sunday.

The prime tasks and responsibilities for this role are:

Maintain a visible presence with regular patrolling of the site, recording and or reporting any problems or issues to the relevant persons or services.
To carry out checks to ensure the safety and security of vessels, buildings and people within the marina site boundaries and complete external lighting checks as required.
To provide 24 Hour lock Operation in accordance with company policy and Training.
To provide a meet and greet service to customers; dealing with initial site enquiries, recording all customer details and proactively encourage and monitor contractor registration.
Responsible for berthing / allocation of boats to yield maximum occupancy, ensuring that all payments for services are received in accordance with the company's finance policy.
Carry out boat lifting operations when necessary.
Complete all daily, weekly and monthly assigned tasks as required.
To serve fuel to customers and take all relevant payments via the MDL fuel berth ensuring the highest customer services levels at all times.
To carry out all fuelling operations in accordance with the company Health and Safety Policy.
To carry out routine maintenance; ensuring the marina remains safe, secure, clean, tidy and well landscaped at all times and to complete the required safety checks.
Ensure familiarity with emergency procedures and deal effectively with any emergency situation.
Ensure a quality, professional service is provided in all contact with customers.
To ensure the highest levels of customer service and experience at all times.
To ensure compliance with marina regulations by site users as necessary.
To ensure all legal, HSE and company policies including financial are being adhered to.
Assist in actively marketing and promoting the marina and associated services.
Deliver operational process and systems in accordance with the quality management systems of the MDL Way.

Person Specification:

Professional, proactive, positive attitude and a provider of firstclass customer service;
Flexible and selfmotivated;
Innovative in your approach to solving problems.
Team player.
Self motivated and able to work without supervision;
Have a customer focused philosophy permeating all your actions;
Results orientated with the drive to deliver and over perform;
Well presented and take a pride in your surroundings.

Required Experience:

Computer literate.
Ability to swim.

Desired Experience:

Marina operations.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities

Job Type:
Part-time

Expected hours: 30 per week

Benefits: