Customer Service Executive - London, United Kingdom - Crisis24
Description
About Crisis24Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations.
Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.
Who We Are Looking ForCustomer Service Executive's with strong customer service skills. Previous experience working in Medical and or Security Assistance, Insurance, contact centre or customer service is essential.
Fluency in a second European language will be an asset. You will display flexibility and be able to adapt well to an everchanging environment.
You be required to work 37.5 hours per week, operational requirements may require flexibility in working hours and shift length.
Working hours will be rostered across 7 days a week between the hours of 6am and 6pm and will include some weekends and Bank Holidays.
What You Will Work On- Managing all customer cases from start to finish professionally and in line with the correct procedures.
- Deploy effective questioning and listening to capture relevant case information
- Log all relevant information is captured correctly
- Ensuring the calls are handled appropriately, with sensitive and empathy, within policy and process.
In this role, you will interact with your peers within our global team of medical & security assistance coordinators and coordinate medical cases with our global medical team.
What You Will Bring
- The ability to stay calm and work well under pressure in a busy and fast paced environment
- The ability to multitask and manage various activities
- Effective time management and the ability to prioritize workload
- Excellent English communication skills both verbal and written
- Empathy towards our customers facing health situations overseas, clients and colleagues
- The ability to take ownership of problems and resolve them
Benefits:
- 25 days annual leave per annum.
- Group Life Insurance effective upon commencement of employment. Death in Service pays out at 4x base salary.
- Employee Assistance Program effective upon commencement of employment.
- A Discretionary Bonus Scheme
- Group Pension Scheme
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
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