Customer Service Advisor - Sheffield, United Kingdom - Foundever

Foundever

Verified Company

Sheffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What's in it for you?
Are you a customer service representative looking for a role that
rewards you the more committed you are to helping to understand your customer? Are you looking for
greater pay?

You will see your income
substantially increased should you deliver excellent sales through very personal customer service. When you will exceed your KPIs, you will be driven and encouraged to over achieve.
Sales through service.

Our best customer service advisors regularly achieve
over £200 commission.

What separates them from the rest? They take ownership, managing the customer through the process, and understanding the customer needs.

The best earners provide best service. Those who truly look to understand and help their customers achieve more.

The basic pay is
£10.42 per hour but with commission a majority of our customer service advisors see an income in excess
£23,000pa.

These agents have a desire to succeed and are very self-driven.

Customer service advisor role

Your purpose will be to retain as many customers for
Foundever's client as possible through tailoring broadband, TV and mobile phone packages to meet the customers' lifestyle and needs.

This success will be rewarded with commission
- you will see a reward for every customer that you retain.

After training with us at
Foundever you will be rewarded for truly understanding customers' needs by tailoring a broadband, TV and mobile phone package that is perfect for them.

Your goal is to retain customers by matching packages to their preferences and lifestyles.

If you have experience in retail, care, office work, sales or hospitality (whether that is bar, catering, restaurant, hotel or kitchen) then you have the perfect transferable skills.

If you don't have experience, don't worry We are very experienced at providing very specific training to make you a customer service expert.

All we ask is that you have a passion for helping people and are able to talk on the phone.

Computer literacy is also necessary.

Remember, the commission is excellent. Your reward will depend on your own drive to do well. We will support you with this by giving all the tools you need, but understanding your customer will drive your ultimate success.

Example Shift Structure
Mon Tues Wed Thurs Fri Sat Sun Week 1 8:00-16:30 8:00-16:30 OFF OFF 8:00-16:30 8:00-16:30 8:00-16:30 Week 2 12:30-21:00 OFF 12:30-21:00 12:30-21:00 OFF 9:00-17:30 9:00-18:00 Week 3 10:30-19:00 10:30-19:00 10:30-19:00 10:30-19:00 10:30-19:00 OFF OFF Week 4 OFF 8:00-16:30 8:00-16:30 8:00-16:30 8:00-16:30 8:00-16:30 OFF Week 5 10:30-19:00 10:30-19:00 10:30-19:00 10:30-19:00 10:30-19:00 OFF OFF

Foundever
Your working life is how you spend a large proportion of your time.

Why not spend it realising your potential At
Foundever we focus on you and, with your drive, look to
create your best moments.

At
Foundever, we work with clients across a multitude of industries such as, retail, health care, hospitality, catering, sports, office, government and many others.

Foundever securely connects brands with their customers 9 million times daily in +60 languages. Our global footprint makes us one of the few true global players in the industry.

Our Location
We are in a happy, bright and airy office environment, we are easily accessible by public transport. We have a casual dress code making us all feel at ease and at home

It is really important you are able to commute to our site, so please check the address before applying
:Saville House, Savile Street, Sheffield, S4 7UD

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Data Notice

Customer Service Advisor - Client Retention
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