Contracts Service Coordinator - Gloucester, United Kingdom - RE Recruitment

RE Recruitment

Verified Company

Gloucester, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

If you've got great administration experience and a brilliant personality this could be the perfect opportunity for you.
Salary c£28.000 depending on skills and experience.

Your new role

The role of the National Contracts Coordinator is to co-ordinate and provide an administration service for National Accounts jobs, including reactive call outs, planned maintenance visits and small works.

To provide excellent customer service to internalcolleagues and external customers through effective verbal and written communications.

Duties and Responsibilities

Customer Service

Accurately and efficiently receive and log customer enquiries
Ensure all enquiries are dealt with a timely manner and in line with customer SLA sand escalated to the relevant person where appropriate
Communicate with internal colleagues to enable shared resource where required

Coordination

Schedule jobs with customers, including maintenance, small works and reactive calls outs ensuring adherence to SLA's and internal processes
Proactive scheduling of engineers to ensure resource is used effectively ie: using locations, skills matrix and customer request
Ensure engineer holidays are planned into the schedule to allow effective scheduling of work and highlight any times when resources may be limited due to holidays to Field Line Manager
Order materials and access equipment for works using simPRO, following internal process

General Administration

Book training for engineers in line with the training matrix and as directed by Line Managers by liaising with external providers and internal colleagues
Provide and efficient and effective job correspondence to the customer, including completed paperwork being sent to the customer and processed for invoicing
Raise work orders and purchase orders for works, and associated paperwork, as requested by Field Line Manager
Permit requests as required for sites works, by following each customer's permitting system
Vetting requests as required for specific sites, by following each customer's vetting process

Person Specification

Essential

Excellent customer service skills and experience in customer correspondence
Excellent communication skills including both verbal and written
Good knowledge of MS products, word, excel, powerpoint and confident using IT software
Excellent attention to detail and sound problemsolving skills, including proactive thinking
Excellent organisation and prioritisation skills, with the ability to multitask
Willingness to learn new systems and technologies in a fast past environment

SUPERB BENEFITS: