Customer Service Representative - Northampton, United Kingdom - Virtus Energy Limited

Description

Customer Services Representative
Sywell, Northamptonshire


Job Role:
Customer Services Representative


Location:
Office-based - Sywell


Reports to:
Customer Services Manager


About us:

Virtus Energy is a nationwide, market-leading end-to-end EV (Electric
Vehicle) Charging Installer also specialising in sustainability consultancy.

Our technology-neutral approach, coupled with distribution rights for the best

EV Charging products on the market, ensure we deliver industry-leading electric vehicle charging solutions to our customers across the UK.

We specialise in Workplace and Domestic EV charging installation Charging.

Founded in 2019, Virtus Energy is already a key player within the EV charging industry and alongside the UK Government's 'Road to Zero' Strategy', the industry is only expected to see continued rapid growth in 2023.

Role overview:

The Customer Services team is based at our newly built purpose offices in Sywell, Northamptonshire and these are roles dedicated to domestic installations of EV charge points.

We have secured a number of exciting partnerships that require EV Charging infrastructure installation at home addresses, and Virtus Energy is the partner to deliver these.

Day to Day Responsibilities:

• Answering inbound calls whilst working in a fastpaced environment
• Displaying sales and negotiation skills
• Continuously striving for first contact resolution
• Accurately maintaining and updating client records

Personal Responsibilities:

• Excellent Customer service skills
• Overachievement of KPI's and target driven
• Ability to thrive and multitask in a fast paced environment
• Empathy and strong communication skills

You will have the following qualifications and be able to prove experience and competence:

• Strong IT skills
• Planning and organising
• Polite and helpful telephone manner
• Attention to detail
• Passion for being helpful
• Salary £neg + benefits depending on experience
• Pension contribution
• Clearly defined and attractive commission structure
• 28 days holidays including bank holidays

If you are interested in joining the team and feel you match the requirements please get in touch and send us your CV and current salary


Salary:
£20,000.00-£28,000.00 per year


Benefits:

• Casual dress
• Company events
• Company pension
• Onsite parking
• Profit sharing

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Northampton: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

• United Kingdom (required)

Work Location:
One location