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Client Services - Rotherhithe, United Kingdom - Chain Supply Management & Logistics

Chain Supply Management & Logistics

Verified Company

Rotherhithe, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CSM Limited is an established but expanding courier business based in south-east London with an additional six offices in the Midlands and South East.

We are currently looking for an Operations and Customer Service Advisor to join our busy logistics team. We pride ourselves on offering a high level of customer service with a positive attitude towards our work.

Vacancy title
Operations and Customer Service Advisor

Job Role

Answering customer calls, liaising with service partners for queries in an efficient and timely manner.
Ensuring the delivery of a quality customer experience on each and every communication.
Communicating with suppliers to give our customer relevant updates and information.
Understanding the customer's needs and requirements and adapting an appropriate approach accordingly.
Booking on jobs.
Assisting customers with the company website.
Liaising with drivers.
Giving support to the Manager and sales staff as needed.
Be proactive under pressure, show initiative in finding solutions for customers.
Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do.
Assisting with warehouse/fulfilment pick and pack orders.

Skills

Confident communication skills
A strong listener, who can adapt to differing needs
Excellent spelling and grammar
Basic computer skills

Salary
Starting £20-22,000 per annum depending on age and experience

Job Types:
Full-time, Permanent

Salary:
£20,000.00-£22,000.00 per year

Benefits: