Rspca Customer Service Advisor - Rotherham, United Kingdom - Capita

Capita
Capita
Verified Company
Rotherham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
RSPCA Customer Service Advisor


Salary:
£19,371 per annum

Start date: 11th April 2023

Wide ranging discounts on retail, health & wellbeing, travel, technology and much more

Location:
Homebased 3 days a week and based from our office in Dearne Valley 2 days a week

Hours:
Full Time Days per week including weekend day)

Various fixed shifts available. Working between the hours of 07:00 - 23:00 (Currently on reduced hours of 08:00 - 20:00)

Training: 3 weeks working from home for 4 days and 1 day in the office. This is followed by 2 weeks in the office to complete the development centre. All training hours will be Monday to Friday.


Contract:
Permanent


As a customer service advisor, you will join Capita as part of our RSPCA team taking inbound calls from members of the public.

RSPCA is the largest animal welfare charity in the UK.

Join us now and help as we work towards raising standards of care, and awareness of issues, affecting animals today.


We strive to provide a premium service using advanced technical support tools, our platinum service ensures our experts - that'll be you - are able to help support callers through what can be difficult conversations by being compassionate and acting with integrity.

We'll provide you with the tools and training needed to excel in your role, you need to bring your "can-do" attitude and a passion for customer service.


Job title:

RSPCA Customer Service Advisor


What will you deliver?**- Supporting with inbound calls

  • Delivering a service which makes RSPCA callers feel heard and supported
  • Dealing with a range of calls from reports of animal cruelty to rehoming animals

W ho are we looking
for?

  • Compassionate with the ability to communicate clearly and effectively
  • An ability to learn new skills quickly, including adopting new processes and technology
  • An ability to think on your feet and adapt to different situations
  • A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
  • Ideally, experience working within a customer service environment.
  • A quiet space to work on the days you are home based with a strong WIFI connection

What can we offer you?**- A competitive salary of £19,371 per annum

  • Permanent role
  • Role will be split between home working and office based in our Dearne Valley site
  • A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.
  • Access to Private Medical Insurance & Health Assessment plans
  • 22 days' holiday plus public holidays (if you are scheduled to work on a bank holiday you will get a day back in lieu)
  • Pension scheme
  • Endless career progression

Who are we?


You'll get the chance to join a network of 55,000 experienced, innovative and dedicated individuals, working across the Capita landscape.

There are countless opportunities to learn new skills and develop with us.

We will provide you with the support you need to do all of this, because our purpose is to create a better future for you.


What will happen next?

Equal Opportunities

Location:

Rotherham - Capita House Park
,

United Kingdom


Time Type:

Full time


Contract Type:

Permanent
More jobs from Capita
See all jobs of Capita