Head of Operations - Birmingham, United Kingdom - Mitie

Mitie

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Overview:

Delivering excellence to one of our national clients as Head of Operations for the Cleaning & Soft Services.

Working across 6 large locations natioanlly spread with a midlands bias, the role is supported by a team of Contract Managers based at site.

Main Duties
Leading and maintain customer retention

Develop annual account plans

Attend regular meetings with clients as required

Annual price reviews in line with company policy - ensure that contracts are held centrally

Promotion of all Mitie service lines to deliver sustainable excellence and maximum efficiency

Deliver P&L according to targets set annually

Ensure client invoicing and payroll is correct and processed in a timely manner

Hold regular meetings as required to engage, motivate, and manage your team, developing and communicating the strategy, ensuring it is aligned with the wider cleaning business strategy

Assist with presentation of tenders and preparation of tender strategies and presentations

Ensure that no portfolio losses due to service issues

Monitor and review expenditure on all locations

Ensure all team members go through the Mitie & account specific Induction

In conjunction with HR ensure employee issues are dealt with according to company policy

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What we are looking for:

Can demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems and the management of safe systems of work associated with the role and work environment.

Able to represent Mitie effectively at both internal and external meetings

Leads by example in all role activities

Good Commercial Acumen

Good leadership and management skills

Good communication skills

Excellent customer focus

Shows good diplomacy skills when under pressure