Quality Assurance Assessor - Manchester, United Kingdom - Blume

Blume

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Quality Assurance Assessor
Manchester, Greater Manchester

The Benefits:

Salary of £23,000 per annum
Performancerelated bonus scheme
23 days' holiday + bank holidays
The opportunity for hybrid working after the probation period
Onsite kitchen with breakfast, drinks and snacks provided
Company pension scheme and PMI
Perkbox membership
Excellent location, bursting with independent restaurants, bars, cafés, and shops
Great transport links
Free local parking
Regular work socials and events
Dogfriendly office environment
Opportunity for personal and professional growth in an everexpanding and successful PEbacked and FCAauthorised business

This is a terrific opportunity for an enthusiastic individual with a background in a regulated environment to join our forward-thinking organisation.

Although we're a tech-centred business, our people are truly at the heart of our success. That's why we'll provide you with everything need to thrive, personally and professionally, whether that's excellent transport links or free parking, the opportunity towork partially from home or even being able to bring your dog to work

So, if you want to join a skilled, highly motivated team and help to ensure our customers are receiving the best possible service, we want to hear from you.

The Role

As a Quality Assurance Assessor, you will assess claims enquiries calls to ensure they are compliant with the Financial Conduct Authority's (FCA) rules and data protection requirements.

Assessing calls and communications, you will identify risks, patterns and trends, giving constructive feedback to call handlers as well as reviewing and marking calls to ensure that customers are treated fairly.

You will provide fair, consistent and constructive feedback to call handlers and assist in creating weekly and monthly reports as well as completing compliance spot checks and advising on themes and trends.

Specifically, you will:

Review a specified number of calls and communications each week
Work alongside the Quality Assurance Manager
Create weekly and monthly reports for the management team
Complete call assessments for each call and ensure consistent scoring

About You
To be considered as a Quality Assurance Assessor, you will need:

Experience working in an FCA-regulated environment
Excellent planning and organisational skills

The Company

Blume is one of the UK's leading customer acquisition specialists in the legal sector that is expanding rapidly across the UK, via both organic growth and M&A activity.

We have recently been acquired by private equity giant, Sun Capital Partners.

With access to £8 billion in funds, we're incredibly excited to enter an enhanced period of growth whilst giving our employees access to some amazing professional growth opportunities.

Innovation has driven our business and, by harnessing this potential, we help our clients build sustainable and scalable businesses through the intelligent use of marketing, data and customer engagement.

With a friendly, passionate, and driven team, we advocate for our employees and make sure our environment, work and surroundings are supportive and collaborative.

Other organisations may call this role Call Quality Assessor, Contact Centre Assessor, Call Centre Assessor, Compliance Assessor, Contact Centre Quality Assessor, or Call Centre Quality Assessor.

Webrecruit and Blume are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

Equal opportunities are the only acceptable way to conduct businessand we believe that the more inclusive our environments are, the better our work will be.