Service Coordinator - Harlow, United Kingdom - Sodexo

Sodexo

Verified Company

Harlow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job Introduction As a
Service Coordinator at Sodexo based within MTS in
Harlow, you're also a team player and key Administrator.

Your passion for providing professional administrative support to the Service Centre staff will ensure you build long term relationships with customers, subcontractors, and staff ensuring responsiveness and support to customers.

This is a chance to make a positive impact, all while getting an opportunity to advance your career with a global leader in services Join Sodexo and be part of something greater.

You belong in a team where you can act with purpose and thrive in your own way.

In this role you'll be key to ensuring all data is accurately recorded on our database in a logical and meaningful way.

You'll manage the admin hub inbox and dedicated phone line for our clients and customers ensuring any queries are resolved and the best possible service is provided.

This is a busy role where you'll use your data input, administration, and organisational skills to really make a difference to the working environment for all our staff.

MTS Health, a Sodexo Company is a market leader in the provision of Equipment Advisory and Clinical Technology Services to the NHS and Private Sector.

Main Responsibilities What you'll do**:

Provide customer service to efficiently and politely deal with all enquiries and requests for attention from customers
Liaise with engineers to ensure Job sheets are complete and accurate
Collation of all information required for contractual reports in a timely manner to allow review and editing by service manager and engineers before submission.
Order, rReceipt and label spare parts and other goods on delivery and create a delivery note as parts, goods and other services are received.
Check service reports from subcontractors and log / store the data as necessary.
Complete orders log, and identify new vendors for onboarding and ordering systems
Use of IT systems to include the eQuip,. SharePoint and SAP systems to provide, monitor and report data
To assist with updating assets on eQuip to ensure accuracy of information
Distribution of all monthly and adhoc training, collecting, updating tracker and reporting of information.
Operate as part of the helpdesk team.
Comply with safe systems of work at all times
Provide other administrative support where required.
Previous experience in an administrative role, experience in a busy customer service environment.
Experience of being proactive and reactive
Attention to detail and accuracy.
Good IT skills with the ability to use MS Office (Word, Excel, and Outlook)
Ability to prioritise own workload and work to strict deadlines
A flexible "can do" attitude is required for this role.
Selfstarter and selfmotivated with ability to prioritise and schedule work under conflicting pressures

Desirable:

Previous experience of Customer Service where engineers provide services
Previous experience using SharePoint and asset management systems

What we offer **£23,805pa + excellent benefits Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way.

In addition, we offer: