Aerospace Logistics Specialist Nightshift Supervisor - Surrey, United Kingdom - Quick International Courier

Quick International Courier

Verified Company

Surrey, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Supervisor of Sterling Aviation UK Customer Service and Control Group Nightshift Team. Generous shift allowance.

YOUR ROLE
Reporting to Customer Services Manager EMEA

YOUR RESPONSIBILITIES

Maintains and enhances customer services by ensuring procedures are followed and systems used correctly by the SGAL team.
Follow any new systems procedures within the department.
Answering the phone in a professional and timely manner (within 3 rings). A good telephone manner is essential.
To take job orders from clients, that include routing, classifying of service type, establishing a deadline.
Familiarize yourself with all special services we can offer and ensure customers are given all options available.
Help develop and maintain relationships with clients.
Ensuring good communications with service partners.
Demonstrate a "can do" attitude and show that you are prepared to go the extra mile for the customer and SGAL
Manage staff to follow all SOP's / COP's
Ensure compliance with company policies and procedures.
Ensure L2M job bucket is maintained on an hourly basis
To take job orders from clients, (which includes routing, classifying of service type, and establishing a deadline), as required at busy times
Ensure SGAL team are providing clients with continuous notification and followup (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc).
Provide quotes to customers for all services that we offer.
Develop and maintain relationships with clients.
Additional responsibilities maybe added at the Companies discretion as the role develops.
Staff time keeping and verbally speak with staff when required
Assist out of hours to maintain correct cover staff levels in the event of staff sickness
Implement any new systems within the department / Team
All SOP's / COP's are followed by staff
Alert Managers of any major customer issues / work load delays
Manage new staff training progression

Review any additional training needed and work with the Manager to book in training

YOUR SKILLS AND EXPERIENCES

Full 5 year work history
5+ years of industry experience with Aerospace & supply chain
Extensive customer service and Supervisor experience required
Excellent understanding of World Geography.
Negotiation and problem solving skills.
Teamwork skills and strong selfmotivation ability.
Good numeric / financial ability.
Ability to work successfully under pressure
Excellent time management skills.
Ability to motivate and lead a team
Good computer skills, Word / Excel / PowerPoint essential
Communication skills

GOOD REASON TO JOIN
Quick offers competitive wages, Private Medical Insurance, Contributory Pension Scheme, Life Assurance, PHI Income protection.

Our Colleagues enjoy our Route 2 Rewards scheme which offers discounts on everything from groceries to holidays, dining out and much more.

We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling.

As part of the Kuehne + Nagel group of companies, joining our organization brings a wealth of opportunities to grow and expand your career.

CONTACT
Quick Group Human Resources

Quick International Courier

_Quick Specialized Healthcare Logistics_

_QuickSTAT_

_Quick Specialty Logistics_

_Sterling Global Aviation Logistics_

_A Kuehne+Nagel Company_

Sterling is the aerospace and aviation industry's premier logistics company, whose focus is on getting grounded planes back in the air as quickly as possible.

Specializing in AOG (Aircraft on Ground) situations, Sterling's team of logistics specialists work to ensure critical aircraft parts - not matter how large or small - are delivered where and when they're needed.