Health Care Support Worker – Full Time - Kidderminster - Kemp Hospice

Description

We're currently recruiting a Health Care Support Worker – Full Time

Job title: Health Care Support Worker – Full TimeRole OverviewFull time | Permanent | 37.5 hrs per week | 5 days per week | Working hours between 6:00am and 10:00pm, Mon – Sun | Closing date 01/03/26 | Interviews expected to be held mid/late March 2026 | £24,071.00 per annum

Job DescriptionWhy KEMP?Based in the heart of the Wyre Forest, KEMP Hospice has been providing compassionate care and support to people affected by life‐limiting illness and bereavement for over 50 years. We offer end‐of‐life care, counselling, and emotional support—completely free of charge—to adults, their families, and carers for as long as they need it. We stand by their side in our day hospice, in their homes, or virtually, during some of life's most challenging moments.

At KEMP, we pride ourselves on being a great place to work and volunteer. We prioritise the well‐being of our staff and volunteers, fostering an environment that promotes a healthy work‐life balance. With opportunities for flexible working and a range of employee benefits shaped by the needs of our team, you'll be joining a passionate, caring, and inclusive organisation that puts people at the heart of everything we do.

Purpose of the PostTo support the Care Services team in delivering high‐quality, holistic care to patients, families, and carers across our Day Hospice and Hospice at Home services. The Health Care Support Worker plays an important role in providing personal, emotional, and psychological support, carrying out delegated clinical tasks in line with competencies, and helping to ensure every person receives compassionate, person‐centred care in line with KEMP Hospice's values.

Main duties and responsibilitiesClinical Responsibilities:

Provide personal care including washing, dressing, toileting, and mobility support, always ensuring dignity, comfort, and respect for the individual.

Support patients to maintain independence, choice, and control over their care, delivering person‐centred support that reflects individual needs and wishes.

Assist with eating, drinking, and medication prompts as directed, always ensuring safe and supportive care.

Observe and promptly report any changes in patient condition to the appropriate member of the clinical team.

Follow infection prevention and control procedures consistently to maintain a safe and hygienic environment.

Deliver care within both Day Hospice and Hospice at Home services, supporting group activities, therapies, respite, and end‐of‐life care visits.

Record all care given accurately and promptly using electronic patient records.

Contribute to multidisciplinary team (MDT) discussions and care planning to ensure holistic support for patients and families.

Promote dignity, compassion, and choice in all aspects of care, supporting advanced care planning in line with patient preferences.

Teamwork & Communication:

Work collaboratively with nursing colleagues, therapists, volunteers, and the wider Care Services team to provide seamless, high‐quality care.

Communicate clearly, compassionately, and sensitively with patients, families, carers, and colleagues.

Support volunteers and new team members, helping them feel included and confident in their roles.

Share information appropriately within the team to maintain continuity and safety of care.

Demonstrate a positive, flexible approach, responding to the changing needs of the service and supporting colleagues when required.

Education & Quality Improvement:

Take part in audits, reviews, and infection control activities to maintain high clinical standards.

Maintain awareness of CQC requirements and contribute to the delivery of safe, effective, and responsive care.

Participate in training, supervision, and reflective practice to support personal and professional development.

Contribute ideas for service improvement, helping to develop care practices that enhance patient experience.

Professional Responsibilities:

Act in accordance with KEMP Hospice policies, procedures, and values at all times, ensuring professionalism and confidentiality.

Manage workload effectively, prioritising tasks to ensure timely and safe delivery of care.

Uphold the values of KEMP Hospice by demonstrating compassion, integrity, and accountability in all aspects of the role.

Represent KEMP Hospice positively in all interactions, promoting our mission and commitment to quality care.

Engage fully in ongoing learning and development to maintain and enhance skills and competencies.

Support a culture of safety, wellbeing, and inclusivity within the workplace.

All KEMP Hospice employees are expected to:

Demonstrate a commitment to their own development, to take advantage of education and training opportunities and develop their own competence.

Support and encourage harmonious internal and external working relationships.

Make a positive contribution to fundraising and raising the profile of the Hospice.

Provide support and advice to colleagues within KEMP within your area of expertise by working closely with the Multi-disciplinary Team within KEMP.

Always behave in a professional manner, reflecting and maintaining KEMP values as set out in the KEMP way.

Disclosure & Barring (DBS) : This role is subject to an Enhanced with barred list check with the Disclosure and Barring Service.

Person SpecificationAt KEMP Hospice, who you are and how you work matters just as much as what you do. Our culture is built on shared values and behaviours that show what great care looks like — they are as important as the skills and experience needed for the role.

About you

Provides compassionate, person-centred care, treating every patient, family member, and colleague with dignity and empathy – We Care

Understands that care at KEMP is not just clinical, but about connection, comfort, and creating meaningful moments for those we support – We Care

Works collaboratively with the Care Services team and other professionals, recognising that great care is delivered through teamwork – We are Collaborative

Communicates effectively, sensitively, and respectfully, ensuring patients and families feel heard and supported – We are Collaborative

Brings a calm, kind, and reassuring approach, even in emotionally challenging situations – We are Collaborative

Seeks opportunities to learn and develop, embracing training and new ways of working to provide the best possible care – We are Innovative

Adapts to changing patient needs and service priorities with flexibility and a positive attitude – We are Innovative

Values the uniqueness of every individual, ensuring care is inclusive, non‐judgemental, and respectful of personal beliefs and backgrounds – We are Inclusive

Promotes equality and fairness, helping to create an environment where everyone feels safe, respected, and valued – We are Inclusive

Acts with honesty, professionalism, and accountability, following policies and procedures to maintain the highest standards of care – We have Integrity

Embrace self‐awareness and continuous learning – We have Integrity

Takes responsibility for delegated tasks, completing them with reliability and attention to detail – We have Integrity

Supports KEMP's commitment to sustainability by using resources responsibly and being mindful of waste in day‐to‐day practice – We are Sustainable

Recognises the link between sustainability and high‐quality care, contributing to a resilient and responsible organisation – We are Sustainable

Qualifications

Care Certificate or Level 2 or 3 qualification in Health and Social Care (or equivalent)

Other relevant health or social care qualifications

Recent palliative care or end‐of‐life care education

Recent training in patient moving and handling procedures

Experience

Experience of working as a HCA/Health Care Support Worker or similar role in the healthcare, community or social care setting

Awareness of the bereavement process

Experience of supporting patients with palliative and/or end‐of‐life needs

Experience in community or hospice services

Familiarity with virtual platforms such as Teams/Zoom

Skills, knowledge, and personal attributes

Excellent communication skills including verbal, written and presentation

Ability to carry out basic clinical observations.

Safe moving and handling techniques.

Demonstrate understanding of infection control requirements

Ability to carry out basic clinical observations

Ability to work autonomously and as part of a team

Highly motivated and enthusiastic

Ability to set own priorities and display good time management skills

Ability to identify own learning needs and interests

Ability to reflect and critically appraise own performance

Reliable and flexible

Demonstrate personal insight and the ability to cope with personal emotions in distressing situations

Own car and current licence with business usage

Training in extended clinical skills

Recent palliative care / end of life education

Job Types: Full-time, Permanent

Pay: £24,071.00 per year

Company pension

Cycle to work scheme

Enhanced maternity leave

Enhanced paternity leave

Free flu jabs

Ability to commute/relocate: Kidderminster DY11 6AG: reliably commute or plan to relocate before starting work (required)

Application question(s): Do you have access to a car, a full driving licence & business usage insurance?

Closing date for all applications: Sunday 1st March 2026.

Please note, KEMP Hospice reserves the right to close this vacancy early if sufficient applications for the role are received.

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