Trainee Service Advisor - Letchworth, United Kingdom - NW Nissan

Description

Salary:
OTE up to £28,550 per annum


Location:
Norton Way Nissan, Norton Way North, Letchworth, Herts. SG6 1BL


Hours:
Monday to Friday 08:00 to 18:00


A bit about us:

Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry, with a rich history of growth, development, and a commitment to excellence.

We have been a leading automotive group in Letchworth for the past 35 years. Over the past three decades, we've cultivated a culture of innovation, service, and dedication to our customers.

Norton Way Group has expanded its footprint, now spanning 10 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of leading automotive brands.

Our success is a testament to the efforts of our dedicated team, now numbering over 400 staff.

Together, we drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.

Norton Way Nissan has won awards such as "
_Ambassadors of the Year_" and "
_EV Dealership_"


What you will be doing:

• Understand the customer's needs and correctly interpret instructions to complete job cards/repair orders.
• Arrange customer bookings in the workshop, assisting with planning the forward capacity of the workshop
• Monitoring all work to ensure that it is completed by the times required ensuring the customer is fully updated / aware of timescales
• Seeking authority from the customer for any extra work required
• Cost work and raise invoices

What we need from you:

Ideally, you will have worked in a customer service role, where you gained experience in offering high levels of customer service.

A training programme will be provided.

• A full manual driving licence
• Outstanding communication skills, both in person and on the telephone
• Proficient IT skills
• Committed to providing the highest quality of service to customers
• High level of accuracy with excellent attention to detail
• Strong Organisational skills and able to follow strict procedures

Our
_commitment to excellence_ has been recognised by prestigious accolades, including the
_Great Place to Work_ awards consecutively; in
_2022_ and
_2023_.

In January 2023, we were awarded
_Best Place to Work for Well-being_, a testament to our dedication to fostering a healthy and supportive environment.

Furthermore, our achievements include being
_Highly Commended_ title at the
_AM Awards_ for
_Leadership and Diversity in May 2023_.

Join us on a journey where success is not only celebrated but built upon a foundation of inclusivity, well-being, and exceptional leadership.