Team Leader - Weston-super-Mare, United Kingdom - Cineworld Group Plc

Cineworld Group Plc

Verified Company

Weston-super-Mare, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Team Leader:

Location

Weston-super-Mare

Business Area:
Cineworld Cinemas, Internal

Job type:
Full Time Contract

Job ref:
062317

Published:
about 4 hours ago

Lead the team and operation front of house to deliver an exceptional customer experience by delivering the business strategy of 'The Best Place To Watch A Movie'.

Be the first escalation point for any customer interactions. Assume the responsibilities of a Duty Manager, including key-holding, for the cinema as required.

Support the management team in the delivery of the business KPIs and strategy objectives.

Ensure a front of house presence at all times Maintain regular and effective communication links with the Management Team and Team Members.

Participate in Management and Team meetings as required. Undertake management opening and closing responsibilities and duties as required.

People Engage our teams to deliver improved business results through effective people management practices including coaching, mentoring and driving personal accountability, development and performance.

Support with the induction and recruitment process of new staff.

Assist in the development and delivery of Team member meetings (as required) Effective organisation of resources to deliver the operational requirements of the cinema.

Customer Nurture a Customer focused environment by maximising front of house presence at alltimes to improve the Customer journey and overall experience and make Cineworld the Best Place to Watch a Movie.

Doing the right thing for customers to ensure that our brand standards and reputation are maintained. Maintain and build awareness of film product, promotions etc. Monitor customer feedback and communicate to the Management Team.

Operational Excellence Ensure the highest standard of film presentation, housekeeping, cleanliness, maintenance and operational standards are maintained at all times.