Workflow Co-ordinator - Hastings, United Kingdom - Medica Group

Medica Group

Verified Company

Hastings, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

"Client Technical Support, Helpdesk Technician, Customer IT Support, Helpdesk Support, Support Technician"

Salary:
£23,985 (rising to £24,518 on successful probation completion)

Plus access to 10% annual bonus

Hours: 35 hours

Location:
Hastings, East Sussex (Hybrid working)

Job Role:

This is an exciting time to join the UK's largest Private Healthcare Teleradiology company based in Hastings, East Sussex.

You would be joining a dynamic team focusing on workflow support. This would involve first line operational support and training for Medica clients and reporters. We are looking for someone who is passionate about IT to develop themselves within the service delivery team.

Key responsibilities:

Provide first line operational workflow support and training to clients and reporters
Triage and troubleshoot incoming calls from Reporters, Clients, and internal staff.
Investigating and resolving issues following Medica processes and procedures
Ensuring all queries and issues are logged accurately
Continuous contribution towards our knowledge base
Utilising Medica's process and training library to support ongoing training to our clients and reporters, promoting selfhelp
Report and investigate any service failures identifying areas for improvement
Work effectively with IM&T and Service Delivery colleagues to ensure services are maintained and delivered in line with key performance metrics
Undertake administrative tasks relating to the operational delivery of all service lines

Who we are:

Medica is the UK's largest teleradiology provider, who provide services to over 50% of the NHS with specialist reporting across the globe.

With over 200 Head Office staff and the company still focusing on growing, there has never been a better time to get involved.

We celebrate difference and encourage everyone to be themselves at work. Join us today

Requirements:

Excellent phone manner with strong communication skills
Basic technical knowledge of network and PC operating systems
Good diagnosis and troubleshooting skills
Good customer service experience Ability to work with a fastpaced environment

Core Benefits for you:

Flexible and Hybrid working

- A company culture that promotes work life balance

Commitment from employers to continued learning and development
Access to Employee Assistance Programme
Annual Bonus
Enhanced holiday allowance + bank holidays

- Group Life Assurance

Pension
Social events
Sick pay
Cycle to Work scheme
Access to free and regular personal development & wellbeing events

We request all applicants to complete a confidential equalities monitoring form. The data we collect will help us identify any recruitment trends and address any concerns.
**We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.