Hyundai Customer Service Advisor - Walsall, United Kingdom - RAC

RAC
RAC
Verified Company
Walsall, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

About The Role:


We have an exciting opportunity for a
Customer
Service Advisor to join the Hyundai Customer Contact Centre Team, as Case Manager on a Full Time, Permanent Basis.


If successful, you will manage all contact from Hyundai customers and dealerships ensuring requests, concerns or issues are dealt with whilst providing outstanding customer service.

You will be responsible for managing cases through to resolution, and having great conversations with Hyundai customers, existing and prospective, whilst also considering ways to add further value to the customer experience.

This role requires you to contact main dealers and HMUK departments through inbound and outbound calls and ensure the best possible outcome is achieve within a timely manner.

The shift requirements will fall within our opening hours of Monday - Friday , Saturday and Sunday


To be the best, we want the best.

RAC are looking for people who:

  • Have a real desire to engage with our customers
  • Achieve individual and department KPI's and quality measures
  • Identify opportunities for up sell/brand reinforcement
  • Ensure all goodwill gestures are individual and tailored and fair
  • Ensure any written communication are accurate, reflecting the tone of voice and reinforcing the Brand
  • Build and update product and process knowledge
  • Build relationships with the retailers involving them in all matters relating to their customers
  • Use every contact opportunity as a chance to cleanse the customer database
  • Capture customer feedback accurately in Hyundai systems
  • Be a genuine team player
  • Have a desire to know and understand product and vehicle features to understand concerns, or be able to identify sales opportunities
More jobs from RAC
See all jobs of RAC