Service Coordinator - Ringwood, United Kingdom - Mploy

Mploy

Verified Company

Ringwood, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Co-ordinator

Location:
Ringwood

Salary:
£25,000 per annum

Working Hours: 7:30am - 4:30pm or 8.30am-5.30pm + 1 in 4 Saturdays (paid as overtime)

FREE onsite parking
We are looking for an organised, self-motivated individual to support our client within their servicing department.

You will be responsible for scheduling and allocating the engineer's jobs and ensuring a proactive and forward-thinking approach is maintained.

The role will consist of a variety of duties and will require someone who is adaptable and who embraces change for the good of the business.

Key Duties:

To be the first point of contact for customers
Regularly update job status on internal CRM systems
To efficiently deal with customer and contractor queries
Assign completed jobs and update the system accordingly
Update customer's website systems with job status/estimated time of arrivals for Engineers
Produce daily reports on customer job status' for both internal and external distribution
Assist schedulers in organising relevant access permits
Preparation of quotations
Assist with preparation of maintenance schedules and bookings
Collating and uploading customer paperwork
Assist with processing of engineer's worksheets onto the accounts system
Any other adhoc administrative tasks

Skills: