Telecare Support Officer - Hillingdon, United Kingdom - Deekay Technical

Deekay Technical

Verified Company

Hillingdon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Telecare Support Officers X- Analogue to digital project

FT - 3 to 6 months contract

Shift:
Monday to Sunday

Working hours: 36 hours per week

Hillingdon is recruiting 2 Telecare Support Officers to support the digital upgrade programme.

Hillingdon provides a Telecare service to over 7000 residents.

The service uses Telecare (pendants and other technology) to enable our elderly and vulnerable residents to live independently and at home for longer, preventing the need for more intensive care and support services as well as reducing hospital admissions, for example, due to falls.

Support Hillingdon call centre in the migration of analogue to digital TEC equipment
Carrying out telephone surveys and responds to enquiries and follow through queries with appropriate course of action
Prioritise and log all call activities (call reason and call action) and update the Telecare call handling system (Jontek answerlink)
Contact service user / carers by telephone and carry out telephone surveys and reviews and book an appointment for an installer to visit the person at home.
Ensure follow up are completed effectively and timely.
Update adult social care IT systems accurately and in a timely manner.
Work flexibly at times to ensure that changing priorities are met
Be the lead Customer Services for all query pertaining to the digital upgrade of the telecare equipment.
Work closely with Hillingdon call centre and the provider of the call response service
Work in partnership and close liaison with other health, social care and voluntary sector partners as required.