Customer Support Specialist - Denton, United Kingdom - TK Components Ltd

TK Components Ltd

Verified Company

Denton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Maternity cover (12 months) Monday

Friday, 40 hours 8:3017:00

Based in Denton

Salary:
Competitive

Key tasks:

To assist the Key Account Specialist investigate complex and indepth cases.
Liaise with Key Account Specialists on investigation outcomes so they can feedback to the customer.
Handling of customer complaints in priority order, set by the Key Account Specialist.
Deal directly with any aftersales related issues for nonkey account customers.
Responding to nonkey account customer queries via the CRM system.
Continually updating the CRM system with the progress of cases.
Providing customers with advice and guidance on issues.
Working to and achieving KPIs / Objectives.
Answering incoming calls / making outgoing calls to nonkey account customers.
Processing nonkey account customer orders in a timely manner.
Deal with backorders and delays, keeping the nonSPOC customers updated.
Create accurate drill specs.
Process payments.
Processing replacement sales orders where required.
Support the key account specialist with processing orders and cases for their zones.
Support the Key account specialist with admin for their ASMs.
Appropriate utilisation of TKC transport and thirdparty carriage.
Inspect goods that have been returned for credit when required.
Make commercial decisions regarding the most costeffectiveness course of action required for customer issues guided by the Channel Manager.
Liaising with ASMs and other internal departments regarding customer service issues
Upselling
Quote chasing
Possess a passion for customer service excellence
Proven experience and ability to deal with conflict resolution
Ability to work as part of a team
A strong work ethic and the ability to deliver under pressure
Effective problem solver
Ability to multitask, prioritise a busy workload and use initiative.
Good timekeeper
Articulate and numerate
A good communicator both face to face and on the telephone
Good Can Do attitude
Must show a willingness to learn about the business
Confident/excellent telephone manner