Customer Service Representative - London, United Kingdom - Jane Atelier

Description

Jane is a truly British brand, the womenswear label formerly known as Goat Fashion began life as a cashmere range for the fashion cognoscenti and has since developed into a full ready-to-wear collection.

We're looking for a Full-time Customer Service Representative to join our head office in Central London.

We are a small team, and you will work in close collaboration with all departments:
Design & Creative / Ecommerce / Marketing & PR / Wholesale / Production teams.

• Position:_

Customer Service Representative

• Job Description:_
• Key roles & responsibilities:_
• Answer all customer service requests, across all channels, in a timely manner
• Create customer service reports that will provide insight into consumer behaviour that can be used to inform decisions
• Develop procedures, policies and standards
• Manage and oversee website stock
• Manage and improve the customer journey
• Create and manage products using Magento
• Sharing the voice of the customer with relevant departments as required
• General office support
• Communicate with 3PL warehouse to ensure all global orders are dispatched in an accurate and timely manner
• Creating all international waybills to comply with import/export requirements
• Managing all order exceptions and client order requests, such as arranging delivery exceptions
• Processing and managing influencer/PR gifted requests
• Managing stock transfers for photoshoots as required
• Packing/shipping orders from our head office
• Processing all customer return requests
• Executing all refunds/credit notes
• Creating returns reports providing insights into consumer behaviour
• Requirements:_
• 2 Years experience in an operational customer service role
• Ability to multitask and must be well organised: attention to detail, high level of accuracy, ability to meet established deadlines, ability to work under pressure
• Ability to collaborate and work in a fastpaced environment, adapting to rapid change
• Problem solving skills
• Impeccable organisation, time management and attention to detail
• Proficiency in English
• Salary: _

Dependent on experience

• Schedule:_
• Monday to Friday based in our Marylebone HQ
• Start date 2nd October 2023

Benefits:

• Casual dress
• Sick pay

Schedule:

• Monday to Friday

Work Location:
In person

Expected start date: 03/10/2023