Customer Service Advisor - Tipton, United Kingdom - Tipton & Coseley Building Society

Tipton & Coseley Building Society
Tipton & Coseley Building Society
Verified Company
Tipton, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Do you have excellent customer service skills and would like to join our friendly and professional branches team? If so, this opportunity could be perfect for you


In this role you will provide excellent customer service through our branch network, promoting our products and services, whilst identifying opportunities to drive process efficiency to benefit the Society and customers.


Hours:

This is a permanent full-time position which will include working every other Saturday between 8.45 am and 12 noon.


Location:

Head office based in Tipton, other branches located in Coseley, Bilston and Sedgley, in this role you may be required to work at any of these sites.


In this role you will:


  • Provide excellent customer service, embracing the principles of Treating Customers Fairly and the Society's values.
  • Produce a high quality of work including all cashiering functions and accurate standing data.
  • Make a contribution to our Mortgage and Protection referral targets.
  • Take responsibility for your own actions, deadlines and targets, ensuring good customer outcomes.
  • Be well organised, able to show initiative and resourcefulness and be a flexible team player with an ability to work under pressure both in a team and independently.
  • Adopt a positive approach towards customers and colleagues.
  • Excellent communication skills, both written and verbal and are comfortable dealing with third parties, colleagues and our customers.
  • A right firsttime approach with a desire to demonstrate accountability and ownership through completion of tasks in a timely and accurate manner.
  • Computer skills to enable you to use a variety of different systems and software (training will be provided).
  • 5 GCSE's at grades 9 to 4 (A* to C, or equivalent) including Maths and English Language.
  • Previous work experience in a customer service environment.
  • A good understanding of what a customer service advisor role within a financial organisation entails.

Why join us at the Tipton?


Located in the heart of the Black Country, here at the Tipton & Coseley Building Society we've created a working environment where employees can pursue worthwhile and rewarding careers, where creativity and productivity are encouraged, recognised and valued.

Being a smaller building society, you will have access to decision makers.

Our open and approachable stance means you will cross paths with senior team members daily and your thoughts, recommendations and ways of thinking differently will be respected and considered.


Other benefits include:

  • 23 days annual leave plus public bank holidays
  • Staff annual bonus scheme
  • Pension contribution
  • Life cover of 4 times salary
  • Access to internal Mental Health First Aiders
  • Benefit Hub subscription: giving access to a wide range of discounts across many different sectors
  • Free parking
Tipton & Coseley Building Society is proud to be an equal opportunity employer.

We are firmly committed to creating and maintaining a diverse and inclusive workplace in which all employees are valued, respected, safe, supported, and listened to without judgement or prejudice.

We celebrate difference and encourage everyone to join us and be themselves at work.

Please let us know if you need reasonable adjustments for any part of the recruitment process and we will be happy to assist.


Job Types:
Full-time, Permanent


Salary:
From £20,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Life insurance

Schedule:

  • Weekend availability

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Tipton,

West Midlands:
reliably commute or plan to relocate before starting work (required)


Education:


  • GCSE or equivalent (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

Application deadline: 30/06/2023
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