Sales Ticket Desk Agent - Derby, United Kingdom - Swissport International AG

Swissport International AG

Verified Company

Derby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:

Swissport require a Sales Ticket Agent for East Midlands Airport

Hours:
Full-Time

Contract:
Permanent

Customer Service Agents provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Responsibilities:

Responsibilities:

Manage reservations for all customer airlines to include: ticket changes, new bookings, excess baggage payment, recording or electronic ticket sales report, dealing with disruption of cancelled flights and misconnections)
Completion of banking and sales reports
Dealing with codeshare flights
Assist passengers with selfservice checkin kiosks
Inspect and verify passenger documentation including passports and visas
Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
Manage passenger baggage processing including handling and fee calculation if applicable
Assist passengers as needed through arrival and check in processes, including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
Direct passengers through Customs, Immigration, and Quarantine as required
Make public address announcements as required
Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
Comply with all UK / Ireland / EU legislation as well as airport authority and carrier security requirements
Comply with Swissport Standard Operating Procedures (SOP's)
Operate computers and specialist equipment such as airbridge, scanners and airline specific software
Produce workrelated documentation when required
Maintain the highest standards of safety and security at all time
Other duties as assigned

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Qualifications:

Qualifications & Competencies

World Tracer knowledge preferable
In possession of at least three GCSE's / O Level or Leaving Cert (and equivalent)
Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
Ability to speak and understand the English language
Ability to travel to the airport at times where public transport is not available
Excellent communication skills (written and verbal)
Must be computer literate, willing to type and learn airline specific computer systems
Willingness to work in inclement weather if required
Passionate about customer service
Commitment to continuous improvement
Self motivated and able to work independently and within a team
Previous experience working in an aviation environment is desired
Ability to speak additional languages is desired