Change Management Lead - Bristol, United Kingdom - Motability Operations

Motability Operations

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

The Technology Division at MO is going through an exciting period of change as we look to transition to a Product and Data led function.

Working closely with the Technology leadership team and workstream leads, this new role will be pivotal in supporting developing and driving change interventions across people, processes, and ways of working.

As Change manager, you will collaborate across all workstreams to create and plan change strategies ensuring a consistent delivery of change outcomes.

Your responsibilities will include planning, developing, delivering, and tracking change management deliverables including communications, stakeholder engagement, change impact assessment and organisational readiness.

The Technology division at MO is going through exciting transformation and this team has overall responsibility for the delivery of technology at MO, working collaboratively to meet the needs of the customer and strategic business objectives.

About You:

As Change Management Lead, you will be responsible for:

Change Management:

Championing change across the Technology division, with particular focus on Product and Data
Maintaining oversight of all change interventions across Technology, developing strategies and plans, and ensuring consistent delivery of change initiatives aligned to Technology Transformation goals
Ensure the master change plan is considered and impact assessed in relation to audience and business readiness analysis
Working collaboratively with the Technology leadership team to ensure changes are enhancing our culture and delivering successful outcomes

Business Readiness:

Undertake change impact assessments and evaluate business readiness ensuring proposed interventions will drive the right outcomes
Liaise with the training coordinator to understand the appropriate timing and requirements for training to support employees development and upskill as appropriate

Stakeholder Engagement & Communication:

In collaboration with the Technology leadership team and workstream leads, develop and execute communication plans, ensuring transparency and effective engagement across the business
Foster collaboration and through partnership and develop an understanding of the change workstream initiatives value and impact
Utilise and coordinate the existing change champion network to ensure alignment
Provide guidance on change execution and intervention selection

Reporting:

Identify and clearly communicate risks relating to meeting workstream change objectives and developing mitigation strategies to manage them
Identify and track the measure of success for change, regularly reporting these to the Technology senior leadership team and workstream leads
Reviewing and assessing change interventions post implementation to track & measure success

Minimum criteria:

Proven experience in managing large transitions & change programmes
Strong understanding of change management principles, methodologies, and tools
Ability to understand & communicate complex concepts effectively to diverse stakeholders, including senior leaders, and technical teams
Exceptional business partnering, negotiation and relationshipbuilding skills to foster partnerships and collaboration
Leadership qualities, including strategic thinking, influencing, decisionmaking, and problemsolving abilities
Analytical and strategic thinking, with the capability to solve problems and make datadriven decisions
Ability to influence others and move toward a common vision or goal
Experience with managing multiworkstream deliverables simultaneously
Experience in working in Technology or Product organisation is a plus

About The Company:

Motability Operations is a unique organisation, virtually one of a kind.

We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK.

Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included.

We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers.

We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do.

They represent ambition, and we look for our people to live and breathe them every day:

We find solutions
We drive change
We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK.

We believe hybrid working achieves a good work/life balance for our colleagues, all