Customer Service Team Leader - Whiteley, United Kingdom - Solve Recruitment

Solve Recruitment
Solve Recruitment
Verified Company
Whiteley, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Our Client is a fast growing Tech Company, with a fabulous Culture & a lively friendly team.

There's no better time this Company as they continue to grow and execute their exciting future plans. They really care about their employees and endeavour to provide a happy and exciting workplace. We'd love you to be a part of their future and grow with them.


Who you are

  • Experience in a customer service role is essential (Retail, Hospitality, Call Centre we're keen to chat with you)
  • Experience / ability to lead / mentor other team members and assist the Team manager
  • Excellent communication skills both written and verbal
  • Excellent customer service skills
  • Confident speaking on the phone
  • Well organised with a high attention to detail
  • Selfdriven with a demonstrated ability to prioritize and effectively complete tasks
  • Willing to listen and learn

About the role


As a member of the Customer Service team, you will be responsible for helping to resolve our customer queries, always providing an excellent standard of customer service.


Your day-to-day responsibilities

  • Answering inbound telephone calls from customers
  • Make outbound calls to customers that have requested a call back
  • Provide excellent customer service both verbally and written
  • Provide full customer support for our range of telephone and broadband products

This role is:


  • Permanent
  • Full time
  • Officebased would not suit someone who cannot get to the office
  • Working hours: 08:3017:30, Monday to Friday.
  • Some evenings and weekends
  • Overtime available

Benefits & Advantages

  • Regular incentives and bonus scheme
  • Corporate gym membership
  • Opportunities for learning and growth
  • 20 days holiday plus bank holidays
  • Day off for your birthday
  • Employer pension contributions
  • Free parking
  • Employee Advantage Program Benefits

Job Types:
Full-time, Permanent


Salary:
£26,000.00-£29,000.00 per year


Benefits:


  • Casual dress
  • Company events
  • Free parking
  • Gym membership
  • Health & wellbeing programme
  • Onsite parking

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Performance bonus

Work Location:
In person
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