Booking Coordinator - Matlock, United Kingdom - Mount Cook Adventure Centre

Mount Cook Adventure Centre

Verified Company

Matlock, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Mount Cook Adventure Centre are looking for maternity cover initially for a seven-month period for our Bookings Coordinator. This is an important integral post within Mount Cook and as such we are aiming to have a one-month handover with the current post holder before they go on leave.

If you would like to work in a friendly busy office environment, if you have an attention to detail, if you have good Microsoft office skills and a polite telephone manner then we would like to hear from you.

About Mount Cook
Mount Cook is a not-for-profit outdoor centre based on the edge of the Peak District. We work with young people, schools, charities, and a variety of other groups to deliver world class outdoor experiences.

Your role will primarily be to manage and organise confirmed bookings at Mount Cook whilst supporting the Bookings & Compliance Manager.

There may be occasions where you will be required to support the operations team during busier periods or in low season when staff levels are lower.

Responsibilities

Coordinate bookings; ensure all group information is collected, transport and subcontractors are booked where necessary, and invoices are sent within the set time frames
Payments: enter onto booking system and cash flow, chase late payments and liaise with the finance manager
Complete the weekly 'look ahead' schedule and communicate this to operations team
Ensure all logs and systems are kept up to date
Monitor group check in forms and cross check against bookings
Manage incoming feedback and produce weekly reports for the staff team
Monitor customer feedback and communicate with department heads
Ensure our booking system is kept up to date with changes to pricing or resources
Maintain and update handbooks and how to guides
Ensure that documents and data covered by GDPR legislation are held and managed correctly
Manage incident report forms
Work with all staff within the centre to ensure consistent delivery of Health and Safety as an integral part of everyday working life

Desirable Skills

Strong organisational & prioritisation skills
Strong Microsoft Office skills
Attention to detail
Time management skills

Special Factors
Mount Cook Adventure Centre is a rapidly growing organisation.

For this reason, the Bookings Coordinator will require a flexible attitude to work and will help in the development of the centre where possible.

Challenges and opportunities will present themselves, and a creative approach to addressing these will be essential.

Closing date: 10th April 2023

Interviews: 13th - 14th April 2023

Job Types:
Full-time, Temporary contract, Fixed term contract

Contract length: 7 months

Salary:
£24,000.00 per year

Benefits: