Service Desk Analyst - Patchway, United Kingdom - Brandon Trust
Description
We're hiring for a Service Desk AnalystThe service desk team has a significant impact on colleagues across all parts of the organisation and provides cultural leadership through demonstrating Brandon values and behaviours.
You will:
Have a minimum of 1 years' experience providing support in a similar role
Have a good understanding of Microsoft products;
- Operating Systems (Windows 10)
- Office Applications (Word, Excel)
- Online Products (Office Communication tools (Skype, Outlook)
- Cloud technologies
Excellent customer service skills
An ability to remain calm and professional when working under pressure
Be an enthusiastic and motivated team player
Have a flexible approach
Be able to demonstrate Brandon values and behaviours A positive approach towards working with people with learning disabilities
Your responsibilities:
Process support tickets as assigned to your queue to meet expected service level agreements by:
Creating and amending staff computer records (Active Directory) as required by the business
Installation and support of staff printing to set up and re-deployment of company devices
Creation and amendment to network folders and their permissions
Mobile phone support Service Desk Analyst
Accurate entering of all information, as defined by IS process and compliance into the service desk
Call outs to Brandon sites as required
CORP_BT
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