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Account Services Coordinator - Chipping Warden, United Kingdom - Igloo Automotive

Igloo Automotive

Verified Company

Chipping Warden, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This role offers an excellent opportunity to work within a large UK company who have operations across the country who are an innovative, customer-focused organisation who deliver outstanding customer experiences through a team of experts and the smarter use of powerful digital technologies.

Providing market leading vehicle movements and management services in the automotive world.

The Role:

Managing booking requests via online platform or phone from fleet customers and handling any enquiries
Supporting the preparation of the vehicle and booking communication progression liaising with all departments and the end customer
Supporting budget holders to ensure the booking process, availability and requirements are met with ease
Process vehicle factory or stock orders to fulfil customer requests in line with service levels set
Ensuring fleet inventory is up to date
Liaising with customer teams
Running daily and weekly reports and supporting Account Manager with insight of the bookings and fleet
Submission of texts to remind customers of the booking plans
Support any special vehicle needs, VIPs, exemptions and renewals
Work collaboratively with team to seek improvements and efficiency in processes
Managing the vehicle damage/recharge and debtors list
Any other additional admin tasks where required

What kind of person we are looking for?:

Previous experience in an administrative role
Good customer service skills
Good administration skills
A keen eye for detail and accurate data entry skills
Good interpersonal and communication skills both verbal and written.
Strong time management and organisational skills with the ability to work under pressure to tight deadlines, prioritising workload
An enthusiastic and positive approach

What we can offer: