Lead Solution Architect - London Area
Only for registered members London Area, United Kingdom
1 month ago
* This salary range is an estimation made by beBee
Job summary
We are seeking an experienced Voice Solutions Architect to lead the end-to-end design, delivery, and implementation of enterprise voice solutions.
Responsibilities
- Design, project manage, and implement enterprise voice solutions including IVR, cloud contact centres, and call routing.
- Consult with cross-functional business units to deliver scalable and cost-effective solutions.
- Lead migrations of contact centres from legacy platforms to Genesys Cloud solutions.
- Manage the disentanglement and re-design of Consumer Healthcare voice services, including shared services, contact centre, and corporate voice applications.
- Oversee migration of global Finance and IT support services from Avaya to AWS Connect platforms.
- Integrate Salesforce and ServiceNow CRM systems with Genesys Cloud contact centres.
- Drive development of Customer Experience Solutions across the UK, Ireland, and Europe.
- Sell and promote a wide portfolio of services, including Contact Centre Access, Hosted Services, Cloud Services, and Tailored Services.
- Consistently achieve and exceed annual delivery and revenue targets.
- Build strong business relationships through channel and partner development.
- Develop sales pipeline ensuring sustainable revenue growth and future opportunities.
- Deliver presentations and marketing collateral to raise awareness of Customer Contact Solutions internally and externally.
Qualifications
- Proven expertise as a Solutions Architect / Lead Architect in enterprise voice and contact centre solutions.
- Hands-on experience with Genesys Cloud, Avaya, Cisco UCCE/UCCX, AWS Connect, and related technologies.
- Strong background in IVR design, intelligent routing, and CRM integration (Salesforce, ServiceNow).
- Experience working in regulated environments (pharmaceutical sector highly desirable).
- Demonstrated ability in stakeholder engagement, vendor management, and project leadership.
- Track record of delivering large-scale voice solution migrations and exceeding targets.
Job description
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