Customer Service - Spalding, United Kingdom - The Staffing Network
Description
The Staffing Network is a Nationwide Labour Provider accross the UK
Due to growth our client has a immediate requirment for a custoer service advisor to join their team
Shift Pattern and Hours of Work:
Monday-Friday 7:00 -18:30 and require to work 3 weekend per month. however the shift may change (on the weekend the shift will be from 07:00-17:30pm)
The role involves:
- Developing and maintaining an understanding of customer specific requirements for order creation on WMS.
- Ensuring accurate and prompt discrepancy reporting to the Supervisors & Managers.
- Processing and maintaining customer requirements on the relevant systems, ensuring accurate data entry in a timely manner.
- Ensures transactions are completed in line with departmental KPIs
- Captures customer or internal nonconformances on the relevant system, ensuring nonconformances are kept uptodate with the most recent information.
- Managing the driver's window & Phones
- Request ASN or PO for the inbound orders
- Knowledge the customer orders & process the orders accordingly
- Liaise with the customer regarding collections dates & times
- Advise the customer regarding any shortages or discrepancies when the order is input on the system
- Book Transport on behalf of the customer if is required
- Process returns / rejections
What are we looking for in the person?
- Ability to communicate effectively.
- Team player, with the ability to work on own initiative
- Proactive approach towards tasks
- Selfmotivated
- Ability to demonstrate flexibility when required.
- Act professionally at all times.
- Ability to work efficiently.
- Ability to operate in a fast moving organization.
- Flexibility
Job Types:
Full-time, Temp to perm
Salary:
Up to £10.50 per hour
Benefits:
- Onsite parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Spalding: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location:
In person
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