Customer Services Supervisor Ftc 52 Weeks - Wareham, United Kingdom - Babcock International
Description
Customer Services Supervisor FTC 52 weeks:
- Location: Wareham, Bournemouth, GB, BH20 6JD
- Onsite or Hybrid: OnSite
Job Title:
Customer Services Supervisor
Location:
Wareham, Dorset with occasional travel to Warminster
Compensation:
£35,886 + Benefits
Role Type:
Fixed Term Contract 52 weeks
Role ID:
SF57466
At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Services Supervisor at our Bovington site.
The role
As a Customer Services Supervisor, you'll have a role that's out of the ordinary.
This role is "key to Bovington" and unlike most roles at this level encompass the start, middle and end to end process which involves managing two distinct work streams within a single Team, one office based and the other workshop based.
The difference this role brings to the business is the assurance that all key performance indicators (KPI's) are met and the "multiple site customers" remain informed, confident and safeDay-to-day, you'll provide the first line management capability for our Customer Services organisation.
You'll ensure the delivery teams have the people, tools and processes they need to safely deliver outputs against the plan(s) and ensure systems are updated providing accurate information for decision making and giving visibility for the wider business to support.
- Managing employee lifecycle (recruitment through to exit processes)
- Managing employee relations (disciplinary, grievance, welfare)
- Performance management (including objective setting, appraisals, managing poor performance, reward/recognition)
- Managing resource levels (absence management, annual leave, use of overtime)
- Delivering Company communications
Essential experience of the Customer Services Supervisor
- Ability to manage people, individuals, and teams
- Ability to challenge and have awkward conversations
- Make rational decisions based on information available
- Competent PC user (MS Office, MS Outlook, SharePoint)
Qualifications for the Customer Services Supervisor
- Educated to Level 2 in National Qualification Framework (NQF) as a minimum (Intermediate apprenticeship, Level 2 NVQ, GCSE
- Grade A
- C, 0 Level A
- C, CSE Grade1) or equivalent workplace experience
- Full UK driving licence
Security Clearance
What we offer
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10days special paid leave
- Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
Babcock International
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.
Closing date: 23/05/2024
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