2nd Line Helpdesk Engineer - Hazlehead, United Kingdom - Verus Recruitment LTD

Verus Recruitment LTD

Verified Company

Hazlehead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job: 2nd Line Service Desk Engineer

Salary:
£25,000 - £28,000

Employment:
Full-time, permanent, On-site

Location:
Sheffield, South Yorkshire

Our client is a leading provider of IT hardware, support and services within the region and is now looking for a talented engineer to join their team on a permanent basis.

This role will require you to provide a broad range of 1st and 2nd line support acrossa wide range of technologies and environments.

Being a good and confident communicator is also key to this role as it will involve wide-ranging engagement with individuals at all levels.

The role:

1st and 2nd line helpdesk hardware and software support.
Fix issues associated with client devices and other technologies.
Assist with equipment installation.
Provide remote support and as your role develops, onsite support.
Resolve problems & issues in a timely manner according to priorities.
Deliver customerfocused support.
Analytical diagnosis and resolution of issues.
Provide support for onsite and remote users.
Monitor and maintain all networks and hardware.
Be willing to shadow staff, learn new technologies and undertake training as appropriate.

About you:

Experience with 1st and 2nd Line IT support.
Experience with Troubleshooting and fault resolution.
Professional IT skills in implementing and maintaining Microsoft Office packages.
Strong knowledge of Microsoft Windows 10 deployment and fault resolution.
Good understanding of LAN & WAN network infrastructure.
Able to demonstrate the ability to work independently, organise and prioritise effectively.
Strong communication and interpersonal skills.
Good analytical and problemsolving skills.
A desire to learn and expand knowledge to grow within a competitive team

Desirable Knowledge and Experience:

Knowledge of Microsoft Windows Server/Network Services installation and administration (TCP/IP, DNS and DHCP).
Experience with AV technologies.
Experience in service desk environments, ideally in an MSP environment.

What's in it for you?

Free onsite parking
Birthday off
Generous holidays
Gym discounts
Flexible working
Office snacks and drinks
Weekly Social events
Training and progression
Accreditation and certification paid for

Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer

Keywords - IT Helpdesk Engineer, Helpdesk Technician, IT Engineer, ICT Technician, IT Technician, IT Support, IT Analyst, 1st Line Engineer, 2nd Line Engineer, IT Systems Engineer, IT Support Analyst.