Sales Support Specialist - Andover, United Kingdom - EcoLab

EcoLab
EcoLab
Verified Company
Andover, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Ecolab UK and Ireland is proud to be a Great Place to Work

  • Certified Company
Our associates have spoken and recognised outstanding employee experience.

So, when you join our Sales Support team team as a Sales Support Specialist, not only do you get to work for a company that helps change the world, you will also get to work for a company that is committed to creating great workplaces for their associates.


The Sales Support role will primarily be responsible for providing high-level office based point of contact for our customers in UK and Ireland and our European Distributor network as well as supporting the UKIE Sales Team.


Reports to:

Customer Care Manager


Responsibilities

  • Serve as officebased point of contact for Bioquell customers in UKIE alongside Service Centre of Excellence. Involvement in exceptional circumstances main route remains through Customer Service.
  • Customer support as needed:
  • New account set up.
  • Complaints fielding, credit processing and liaison with Customer Services to satisfy customer requests.
  • Pricing communication and quotations; maintain pricing files and Master Agreements.
  • Support customer communication on new / delisted products, product queries and deliveries.
  • Equipment proposals and tracking for Chemical business.
  • Management of certificate requests COAs, SDS etc.
  • Channel technical Customer queries to the relevant support function of Sales Team for Chemical Business.
  • Process Customer Questionnaires, Audit requests and Agreements.
  • Manage Customer and Sales Team requests for literature and quote requests.
  • Support with Customer Notifications.
  • Manage the Explosive Precursor Regulation process to ensure orders are not blocked.
  • Maintain customer master data
  • Assist with quotations as required for Bioquell Customers.

Distributor/Sales Support:

Serve as office-based point of contact for EMEA Distributors


Team support:

  • Assist in the set up and logistics for Team meetings and attendance as required.
  • Maintain Team Safety and Training records.
  • Assistance to Sales Support Team.
  • Manage sales reports for the Sales Team and issue regular reports.
  • Manage the setup of business events with associated logistics.
  • Update information in SAP and CRM systems on a regular basis.
  • Provide ongoing and initial support to new Sales Starters.
  • Dynamics updates when territories are amended.
  • BU Admin for Dynamics CRM and BQ Superuser.
  • Maintain distributor training records and be point of contact for training records and bookings.
  • Support TM Introduction to processes / systems / products.
  • Requirement to Travel as advised by the Business for Sales Meetings and Customer events

Requirements:


  • Quote generation experience related to chemical and capital equipment.
  • Able to analyse data and production of data trends to support Sales.
  • Excellent Customer Service and written and verbal communication skills.
  • Evidence of goal achievement under time pressure.
  • Ability to pay attention to detail across multiple work streams.
  • Ability to negotiate with customers and colleagues to meet delivery time scales and manage expectations.
  • Ability to work both independently and as part of a team.
  • Tenacity and positivity are a must.
  • Demonstratable skill working as part of diverse united team.
  • Fully competent on Excel and Word.

Attributes:


  • A passionate belief in exemplary Customer Service
  • An energetic and positive team player.
  • Extremely personable, outgoing, and resilient.
  • Strong administrative experience and detail focused.
  • Exceptional at building and maintaining relationships.
  • Drive to be the best.
  • Beginners Mindset approach
  • Collaborator
  • Excellent organisational skills.

Our Commitment to Diversity and Inclusion


At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best.

We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance.

In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

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Our Commitment to Diversity and Inclusion
Ecolab is committed to fair an
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