New Claims Advisor - Lichfield, United Kingdom - Morgan Parkes Recruitment Ltd

Morgan Parkes Recruitment Ltd

Verified Company

Lichfield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
New Claims Advisor

Salary:
£21,900 plus bonuses of approx. £250 per month.

Location:
Lichfield (Based in the office for the first three months, with hybrid working thereafter)

Duration - Permanent

Hours:
Rotating shifts between 8am - 8pm Monday to Friday. Plus occasional weekend work.**
Key Duties:

Processing, managing and converting new claims in line with business requirements
Communicating with third parties and colleagues over the phone to ensure all relevant information is captured in order to convert to claims
Updating systems with an accurate record of discussions around new and existing claims
Delivering excellent customer service, you will support internal and external processes to help manage a smooth and efficient service to partners and customers
Using open questioning and active listening to gain an understanding of the situation whilst demonstrating empathy to ensure all relevant claim information is captured and recorded
Speaking to customers and witnesses to gain an understanding of the situation and whether a claim can be made
Observing and complying with GDPR
Working to set objectives and targets

Key Skills/Experience Required:

Experience of working in a fast paced, target driven, customer focused environment
Experienced working within a telephonebased role, ideally with soft sales experience
The ability to learn new processes
Competent in MS Word and Excel
Possess excellent verbal and written communication skills with the ability to capture clear logical information
Ability to effectively manage professional relationships with business partners and clients
Results driven with experience of achieving against targets
Excellent prioritisation skills, recognising the importance and urgency to work to tight deadlines at pace