Service and sales coordinator - Sutton, England
Only for registered members Sutton, England, United Kingdom
1 month ago
Job summary
Essential role in providing compassionate and informative support to our customers.
Responsibilities
- Handle inbound enquiries and sales from prospective customers interested in our plan services.
- Follow up on email leads and make outbound calls to warm prospects.
- Operate within FCA regulatory guidelines, ensuring compliance without hard-selling.
- Engage in confident and informative conversations to make the purchasing process simple, easy, and stress-free.
- Participate in a rigorous QA process with monitored calls and feedback.
Qualifications
- Previous contact centre experience, both inbound and outbound.
- Strong communication skills with the ability to build trust and rapport with customers.
- Comfortable working in a performance-monitored environment.
- Ability to handle sensitive conversations with empathy and professionalism.
Skills
- Familiarity with CRM systems and communication tools.
- Proficient in Microsoft Office Suite and related software.
Job description
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