Desk Specialist Professional - Bristol, United Kingdom - BT Group

BT Group

Verified Company

Bristol, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Desk Specialist Professional (Mobile In-Life) - Bristol

Job Req ID:4769
Posting Date:03-Mar-2023
Function:Sales and Commercial
Location:Cabot Circus, Bristol, United Kingdom
Salary:Competitive + benefits
About this role

Location:
Bristol

As a direct report to the Desk Sales Manager of the South and Wales CPS team, this role is responsible for protecting and growing the existing revenues of Corporate and Public Sector customers currently procuring mobility solutions from BT and our EE brand. You will be responsible for creating new opportunities with existing mobility customers and managing the sales process through to the closure of a new deal via internal processes and with the customer for a both straightforward and complex cross and upsell deals.
You will be supporting several Desk Based Account Managers from the regional team who each manage a range of customers, usually around each, with a revenue target of several million pounds. This role is responsible to deliver and drive the CPS Mobility Strategy within the deskbased environment.
Customer satisfaction is a significant factor for your nominated clients and is the responsibility of every individual in the Account Team.

Responsibilities

Responsibility for outbound sales prospecting, regular and consistent calling of customers and promotion of the BT and EE Mobility Portfolio of services.
Identifying opportunities to cross and upsell to existing mobility customers.
Building new commercial proposals and deals and presenting these to customers
Responsible for delivering against cross and upsell sales targets as part of virtual sales team within a customer base of either private or public sector customers.
Responsibility for closing down new business contracts engaging with wider support teams to deliver customer requirements as necessary e.g. contract Management and customer services.
Be an active member of the virtual Account Team supporting Account Managers and other sales specialists to deliver an outstanding customer experience.
Delivering regular quarterly mobility account reviews for existing customers alongside customer's Account Manager.
Accurately forecast business KPI's to management teams e.g. new business deals and customer churn.
Champion Mobile solutions within the Desk Based Account Management team.
Continually learning about market changes and trends and new offerings in the Mobility Portfolio to educate existing customers in regular review meetings.

Skills and Experience

Ability to work collaboratively in a team
Confidence to speak with new contacts and stakeholders
Strong communication and interpersonal skills
Ability to clearly explain and simplify complex ideas
Ability to be resourceful and take own initiative to resolve complex problems
Ability to think creatively and view a situation, challenge, or problem through multiple perspectives
Demonstrable commercial and financial acumen
Desire to succeed and take ownership of own learning and personal development
Desire to be coached and learn from others
Desire for a career in the Telco and Technology industry
Strong Microsoft skills, specifically Excel and PowerPoint
Experience in a customer facing role, cross and upselling products and services
Experience delivering outstanding customer experience and/or service
Experience presenting to a wide range of stakeholders
Taking ownership of and overcoming challenges or complex problems with multiple dependencies
Familiarity with sales as an industry profession
Familiarity with the telco and technology industry and current market trends