Patient Pathway Administrator - Oxford, United Kingdom - Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust

Verified Company

Oxford, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

JOB SUMMARY AND PURPOSE

The overall purpose of this role is to:

Work as a member of the Gastroenterology IBD Admin team and take a major role in the day to day running of the IBD Service
Manage and triage the IBD Nursing Advice line to include collection of patient records and details of requests to be passed to the nursing team.
Book and manage the IBD Nurse Clinics including telemed, face to face and virtual clinics. Check patients in and out, and book follow up appointments as required.
Contribute to smooth, efficient, and effective general running of the IBD Nursing office.
Liaise effectively with other administration and clinical staff and communicate with patients and their relatives.
Assist clinical staff, nonclinical staff and patients with any queries and any other adhoc tasks, which may be required.
Provide admin support to the IBD Multi-Disciplinary Team meeting.
Work closely with colleagues within the department and to provide cover during periods of sickness/holiday where appropriate.

General Duties and responsibilities

Ability to communicate in an empathic and reassuring way.
Awareness that communication with patients may be impaired by stress and anxiety due to the psychological burden of living with a lifelong condition which can be debilitating.
Deal with the nonclinical advice line queries
Complete spreadsheet to include all demographics and changes
Add telephone Advice Line into EPR Powernote
Book relevant appointments and manage as necessary
Communicate with medical secretaries, the Elective Access Team and other departments to ensure all administration tasks are complete and any lastminute changes have been made.
Support the audit managed by the Specialist nursing team which includes data entry and completion of established spreadsheet.
Open the Gastroenterology IBD Specialist nursing post, record all paperwork and distribute accordingly.

Please see attached full job description for more details.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call thisDelivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Provide admin support to the Multi-Disciplinary Team meeting:
Room bookings and other support as required.
Book and confirm weekly Reps.
Meet with reps at the beginning of the meeting.
Make sure images are available from other hospitals if required.
Action any necessary appointment requests resulting from the meeting.
Liaise with colorectal department to arrange follow up appointments with surgeons in joint clinics.
Deal with telephone enquiries from a variety of sources including patients, consultants, other clerical staff, ward staff, and GPs. When appropriate the post holder will pass callers on to speak to clinical staff.
Manage Pharmacy and Biologics information for patients on medication.
Update Biologics spreadsheet with new patients being started.
Book follow up appointments for patients on biologics.
Make sure out of area referral forms have been scanned onto EPR.
Ensure all patient information leaflets and care plans are available and up to date, liaise with printing team (OMI) if more are required.
For the Young Adult Clinic/Trans clinic book patients into requested appointment slots and liaise with the Paediatric team as to which patients need to be seen in Trans clinic.
Book patients into both the Telemed clinic for IBD consultant and Telemed clinic for the IBD Nurses, check in and out and book any future appointments as required.

Please see attached full job description for more details.