Customer Engagement Advisor - Mansfield, United Kingdom - NCFE

NCFE
NCFE
Verified Company
Mansfield, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Overview:

Contract:
Permanent**
Location:Mansfield Office, 1
st Floor, Ransom Wood Business Park, Mansfield. NG21 0HJ**
Hours per week: 37 (Office Hours Monday-Friday)

Salary:
Up to £22,173
per annum, attractive bonus structure (paid quarterly) depending on experience

About the role
We're excited to be looking for a
Customer Engagement Advisor to join our
Skills Assessment team.


With NCFE being one of the top three Awarding Bodies in the UK, the role of Customer Engagement Advisor is critical to the success of NCFEs continued growth in the education sector.

You'll be part of the wider Business Development team and be responsible for servicing customers that use our Skills Assessment products, as well as promoting other NCFE products and services.

The position requires a professional attitude and commitment to achieving business objectives.

Our team are service experts with a wide knowledge of the business and the education market, they are driven by delivering exceptional service to our customers.


How you'll make an impact:


  • Actively engaging with customers, through inbound and outbound communication.
  • Providing firstclass customer support, assistance, and technical advice, including training enquiries, administration support and salesbased tasks.
  • Maintaining our CRM system ensuring all relevant data is maintained and sales opportunities are logged.
  • Support the wider sales team with Lead Referrals

We'd love to hear from you if you offer the following:

  • Experience of working in a Customer Service and/or Sales Environment
  • Strong oral and written communication skills
  • Proficient in programs including MS Office, Teams and Excel
  • Able to perform against KPI's and targets.
Feeling inspired? Read the full job description


What will we offer you in return?
You'll have access to a fantastic range of benefits which support your personal development and wellbeing, including:

  • A minimum of 25 days annual leave, plus 8 bank holidays
  • An additional 3 days off during the Christmas closure
- £200 personal development allowance annually
- £400 towards any NCFE accredited qualifications annually

  • Two hours a month to spend on personal development
  • Free learning resources on our inhouse 'Learning to Grow' platform
  • A flexible and hybrid approach to working
  • Westfield Health Cash Plan worth up to the value of £63
  • Employee Assistance Programme including a 24/7 confidential help line and counselling sessions
  • Doctor Line same day appointments
  • Company Pension, employer's contribution up to 9% when you contribute 3%
  • Life Assurance (4 x basic salary)
  • Descretionary Bonus Structure
  • Free parking
  • Seasonal company events

Shape real change with an NCFE career


Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.


With over 170 years of education experience our core purpose remains at the heart of the organisation - to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.


How to apply

Closing Date:
Friday 15 December 2023

Equality, Diversity and Inclusion (EDI) statement


We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.


We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity.

Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.

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