Receptionist/admissions Clerk - Torquay, United Kingdom - Torbay and South Devon NHS Foundation Trust
Description
To provide a high-quality reception service and efficient administration in all aspects of patient appointment/admission booking.- To support the ESU Supervisor and Admin Team Leader to undertake change management.
- To ensure that patients are treated with courtesy, dignity and respect.
- To provide and deliver a high standard of support to patients/visitors as they visit the Department and the wider team in an efficient and timely manner.
- To ensure the outpatient booking, reception booking process and admitting patients is managed in line with the Standard Operating Procedures.
- To ensure all notes are available, prepped and tracered ready for daily admissions, and tracered to the correct area following their appointment.
- To assist in the updating of Standard Operating Procedures (SOP) for all aspects of the ESU.
- To arrange patient transport and translators where appropriate.
- To ensure RTT pathways are updated and closed as necessary.
- To ensure that private, overseas and Scottish/Welsh and Northern Irish patients for out/inpatients are identified and documented appropriately.
- To identify areas for service improvement and support implementation.
- To comply with the Trust's Patient Access Policy and Standard Operating Procedures.
- Any other appropriate duties/tasks as requested by management.
There are also junior doctors ranging from ST1s to ST8s including Belgium Fellows.
The Orthoptic department consists of 1 Head Orthoptists and an orthoptist team; as well as Allied Health Professionals and Specialist Nurses.
The department is supported by a Practice Manager, 2 Admin Team Leaders, 2 Eye Surgery Unit supervisors, a team of B3 and B2 secretaries plus B2 receptionists/admissions.
It is therefore imperative that each member of the team works well under pressure and as a team player but equally as important that they are able to work independently and prioritise workload effectively.
One of the main rewards of this role is knowing you have made a difference and enhanced a patient's experience within the Ophthalmology Department.
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