Customer Experience Administrator - Northampton, United Kingdom - CarShop

CarShop

Verified Company

Northampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Northampton (Cheyne Walk), NN1 5PT

Salary:
Competitive and dependant on experience

Contract Type: 40 hours per week, Monday to Friday

CarShop (part of the Sytner group) is the UK's largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience.

In 2021 we were named Glassdoor's #35 best company to work for in the UK.

Who are we looking for?

We are looking for a positive and confident individual who has a proven track record in handling administrative tasks of all kinds to an excellent standard.
As an advocate for great Carma, you will be customer centric, have fantastic attention to detail and be an impressive communicator with a willingness to learn.

What does the role involve?

This role is all about helping to understand our customer's experience and we need someone who is able to input, process and review data to help identify the root cause of a customer's issue, spotting key trends.
You will need strong organisational skills, initiative and the ability to prioritise tasks according to business needs and deadlines.
Some customer interaction should be expected as required, and you will be a fantastic listener who is able to record details accurately.
In summary, your communication skills will be excellent and you will be empathetic, genuine and attentive.

Responsibilities:

Review responses
Organisation and analysis of data including calls, complaints and costs
Social media responses
Supporting with the collation of information for complaints
Logging, updating and following up of escalated complaints
Call listening
Other administrative tasks as required

What skills or experience do you need to join the team?

Administration experience
Experience of a customer experience / customer service environment
Strong communication skills (verbal and written)
Ability to build relationships
Positive attitude and enthusiastic
Fantastic attention to detail
Ability to manage priorities
Excellent organisational skills
Professionalism and strong work ethic
Experience using all Microsoft programmes, including Excel and PowerPoint, would be advantageous

What we can offer you.

A friendly, modern and safe working environment
A competitive salary and bonus structure
Full training and continued support
Enhanced annual leave
A wide range of corporate discounts
Cycle to work scheme
Colleague assistance programme
Long service awards
We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people._