Service Advisor - Bristol, United Kingdom - Wessex Garages

Wessex Garages
Wessex Garages
Verified Company
Bristol, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Reference Number

  • Location Cribbs Causeway, Bristol
  • Salary OTE £40,000
    Service Advisor Vacancy:

We are currently recruiting for a new Service Advisor to help us keep our Cribbs Causeway - Nissan & ORA branch running smoothly.


About the role


Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.


We're looking for an articulate, warm communicator who can give our customers the star treatment - whether it's first thing on a manic Monday or last thing on a Friday afternoon.


This customer-facing role will be a great fit for someone who's already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.


Day-to-day duties

  • Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
  • Liaising with the workshop to progress work through the system.
  • Controlling all computerbased jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
  • Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
  • Maintaining customer records such as vehicle details and service histories accurately and efficiently.
  • Maintaining knowledge of aftersales products and services, upselling where appropriate.
  • Making sure the customer database is updated and accurate at all times.

Essential skills

  • A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
  • The ability to multitask and be highly adaptable within a busy environment.
  • Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
  • Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
  • Ability to prioritise your workload.
  • Ability and willingness to work with defined processes and guidelines.
  • Good core administration skills to accurately capture customer details to the required standards.
  • A full UK driving licence.

Nice to have (but not essential)

  • Experience of upselling products or services is desirable.
**Please note driving licence checks will be carried out as part of the recruitment process
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