Postgraduate Services Coordinator - University of Warwick, United Kingdom - University of Warwick

University of Warwick
University of Warwick
Verified Company
University of Warwick, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Permanent position, 36.5 hours per week.
Can you help the WBS Masters team provide a first-class front-line administration service to our students, professional services staff and faculty?


In this busy and varied role you will act as the first point of contact for the WBS Postgraduate campus-based students, and a range of enquirers and stakeholders from across the WBS and the University community.

You will be involved in the organisation of extra-curricular activities which helps enhance the student experience.


You will also be responsible for providing consistent and high-quality administrative support for the masters' portfolio professional services team (c.60 headcount).

You will have experience of delivering excellent customer service through effective team working, preferable in a HE environment.

Evidence of well-developed administration skills and a high level of IT literacy will be required, as will the ability to work with a high degree of accuracy and attention to detail.

You will be at ease working in a changing environment, being able to demonstrate flexibility to be involved in a number of operational support activities at a time.

Working hours are 09:00 to 17:00 Monday to Thursday and 09:00 to 16:00 on Friday's. Some flexibility in working hours may be required on rare occasions (with advance notice). The role is a student facing post and is, therefore not eligible for hybrid working arrangements.


Interview Date:
TBC.


Job Purpose
To provide effective, consistent, and high-quality customer focused administrative support for core activities which span the Masters' (Postgraduate) group.

The post comes in 2 parts:
(a) providing a Reception service for Postgraduate Students, triaging initial enquiries and either responding or escalating as necessary (b) providing administrative support to the professional services team (c.60 headcount).


Duties & Responsibilities

Student Support

  • Provide administrative support for a small number of taught modules, including the assessment process, providing assessments to students, processing submissions, liaison with markers, and timely release of confirmed marks and feedback.
  • Assist with organising student events within the Masters Group as directed by the Operations Director (Masters Programmes), or their Deputy.

Staff Support

  • Provide administrative support for recruitment and other HRrelated activities, including arranging interviews, in consultation with the relevant Recruiting Manager.
  • Play a key role in managing resources for the Masters Group. This includes organising all office equipment, including ordering stationery and coordinating office allocation and IT requirements for the Group through WBS Infrastructure and WBS eSolutions. Prepare purchase requisitions and process Masters Group financial transactions as required. Arrange travel for the Operations Director (Masters Programmes) as and when required
  • Act as a central point for communications for Masters Group staff, including arranging various meetings and appointments for relevant internal and external stakeholders and customers, and taking minutes and following up on agreed actions from meetings. All meetings involving the Masters Group leadership team are scheduled to ensure mínimal disruption to teaching and research activities.
  • Respond to enquiries from internal and external stakeholders and customers as a first point of contact for the Masters Group, ensuring that accurate and timely information is communicated and/or escalated as appropriate.

Other

  • Coordinate and provide administrative support for projects, with guidance from the Operations Director (Masters Programmes), which may involve undertaking research and collating information from a range of sources. Maintain, review and propose relevant changes to group administrative processes.
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