Sea Logistics Customer Care Specialist - Bristol - Kuehne + Nagel AS

    Kuehne + Nagel AS
    Kuehne + Nagel AS Bristol

    4 days ago

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    Description

    Role Overview

    The Customer Care Specialist is a key member of our team in the Customer Care Location (CCL), responsible for direct interaction with customers, proactive customer service, problem-solving, and ensuring Operational Care Centres have necessary information to execute on behalf of customers.

    Key Responsibilities

    • Execute tasks within pre-set service levels and standard procedures, adhering to KPI requirements.
    • Maintain service excellence by leveraging forwarding and market knowledge.
    • Document and investigate deviations from expected service level, using KN systems.
    • Closely collaborate with Sales owners for smooth customer onboarding.
    • Manage claims from reporting through closure.
    • Ensure compliance with company, industry, and legal standards.
    • Participate in workshops and conference calls as required.
    • Analyze customer reports to identify areas for improvement.

    Required Skills and Experience

    • Experience in freight forwarding or transport planning, focusing on Sea Logistics.
    • Able to understand and execute new processes.
    • Excellent knowledge of MS Office features, especially Excel.
    • Strong affinity with customer quality standards.
    • Strong customer service orientation.
    • Excellent organizational and interpersonal skills.

    Why Join Our Team?

    As a valued member of our team, you'll be rewarded for your commitment and expertise. You can join our contributory pension plan, enjoy discounts and benefits, recognition, and access to a wellbeing center. We care for our colleagues with an employee assistance program providing GP, legal, and financial advice, mental health counseling, and more.



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