Commercial Admin Support - London, United Kingdom - Bywaters (Leyton) Ltd

Description

Your new role;

As a member of the Commercial Admin Support Team you will be responsible for internally managing our existing client accounts, ensuring customer satisfaction is met with every interaction.

Reporting in to the Service Management Team, you will work closely with a wide range of cross functional internal areas of the Commercial Admin Support Team including; Transport, Contracts and Third Parties.

To ensure all customer queries are resolved in a timely and professional manner.


A day in this role will include;

• Placing orders, resolving invoice and customer queries and also advising customers of new/additional service offerings
• Working closely with our Transport departments to ensure service levels are maintained to clients SLA standards
• Managing the CRM database, ensuring all client information is kept up to date
• Working closely with the greater Commercial Admin Support Team to ensure any contract changes for customers are actioned accordingly
• Ensuring all key documentation required for legislative purposes is continuously updated
• Producing periodic reports for internal and external senior members of staff
• To ensure all contract terminations are dealt with in a timely fashion and fully completed according to company requirements
• Carry out any additional general admin duties as directed by your line manager
• Ability to plan and prioritising workloads to meet deadlines and performance targets
• Supporting the Commercial/Client Management team in resolving internal and external enquiries

To be successful in this role, you will have:

• Essential: Proficiency in using Microsoft; Word, Excel and Outlook
• Essential: Excellent customer service and communication skills along with basic letter writing skills
• Essential: Ability to plan and prioritise workloads to meet deadlines
• Essential: High level of accuracy and attention to detail
• Essential: Excellent time management and organisational skills

Customer Service Administration

• Working within a call centre environment
• All cases/issues raised by the Transport Teams are to be communicated with the customer and ensure services are rescheduled accordingly to meet the customer requirements
• Dealing with customers invoicing and any invoice queries generated from this area.
• Answer all calls external/internal and deal with any issues swiftly and efficiently
• Managing our existing client accounts ensuring customer satisfaction is met with every interaction.

Corporate Administration

• Supporting and working closely with Head of Commercial & Client Relationship Managers, to ensure customer satisfaction is met from every interaction
• Produce weekly/ monthly reports for internal and external members of staff and customer and ensure these are sent within time frames.
• Completing customers Elogs, Systems and live spreadsheets make sure we are meeting customers' KPI's.
• Creating and amending customers Waste Transfer notes and assisting Client Managers with set ups.

Purgo Administration

• Set up all new customer contracts on our internal system (Purgo) in an accurate and timely manner
• To administer all contract terminations/amendments and ensure full completion to include orders for collection/delivery of equipment
• Ensure Site/Customer transfers are completed accurately within Purgo
• To monitor the CR mail box daily ensuring completion to the agreed KPI standards and to maintain the efficient management of the system (Purgo)
• To assist in other admin duties (where applicable) as directed by your line manager

Sales Administration

• Supporting and working closely with Business Development Managers and Head of Business, to ensure customers satisfaction is met from every interaction.
• Answer all calls external/internal and deal with any issues swiftly and efficiently
• Creating and amending Waste Transfer notes, assisting Business Development Managers with set ups and all paperwork. Ensuring all new jobs has a good experience.
• Produce weekly/ monthly reports for internal and external members of staff and customers and ensure these are sent within time frames.
• All cases/issues raised by the Transport Teams are to be communicated with the customer/ Client Relationship Managers and ensure services are rescheduled accordingly to meet the customer requirements.

Third Party/Sub-contractor Administration

• Working closely with Client Relationship Managers, Sales Teams and External Suppliers to manage service levels across existing contracts
• Maintaining and building key relationships with existing/new external suppliers including assisting with weekly/monthly reports
• Ensuring all compliance requirements are met for each supplier/Subcontractor
• Sourcing new suppliers and identifying potential growth opportunities

Bywaters is an equal opportunities employer. As an equal opportunities employer, Bywaters is committed to the equal treatment of all current and prospective employees and does not