Team Leader - Bolton, United Kingdom - Keoghs

Keoghs

Verified Company

Bolton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Due to growth and development within the department, our Casualty EL/PL department in our Horwich office are seeking a Team Leader.

Our Team Leaders are there to lead, encourage, mentor and develop all members of their team to their maximum potential.

The team comprises of approx. 10 individuals; mostly file handlers carrying litigated EL/PL caseloads as well as a couple of supportive, paralegal team members.

The role as team leader is an operational one and to ensure the team meets its objectives and deliver their work standards as agreed by the client's, whilst delivering a commercial benefit to Keoghs.

It is important that you are committed to developing your team members and look to find ways to continuously improve the quality of the team's work.

The role would suit someone who has the relevant experience in handling casualty EL/PL claims and has up-to-date relevant exposure to the processes and procedures in this area as well as experience in a team leading capacity.

Key Accountabilities

Plan and distribute workload across the team
Ensure all team members have appropriate objectives and are supported to ensure they can deliver
Hold team meetings
Meet on a regular basis with each team member to discuss performance and ensure appropriate support and development
Provide specific client briefs, updates and implement Keoghs policies, procedures and local initiatives
Ensure compliance with benchmarks set by Keoghs and by clients
Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
Liaise with technical managers to ensure the technical competence of the team is monitored and a suitable training plan delivered.
Act as the first point of contact for client complaints
Work in conjunction with Supervisors to ensure the delivery of a quality product
Complete projects and process updates in order to improve current operating practices or to address specific client issues.

Experience, Skills and Qualifications

Strong knowledge of all stages of the litigated claims handling process for Casualty claims
To have a financial authority handling a litigated caseload unsupervised
People orientated with a desire to help others as well as an ability to manage performance where required
Highly developed knowledge of processes, systems and procedures
Excellent analytical and problem solving skills
Excellent organisation and communication skills
Able to initiate and maintain business relationships
Shows commercial awareness in understanding the market and industry
Proficient in MS Office (word and excel in particular) and experience of using a Case Management system.
Demonstrate prior experience of; Successfully leading a team to deliver on outcomes in insurance/legal sector and/or successfully supervising a litigated caseload and developing individuals
Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;