Team Leader - Reading, United Kingdom - Smart Compliance

Smart Compliance

Verified Company

Reading, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is an exciting opportunity to join a company where growth is big on the agenda.

Role of this Team Leader is to proactively manage the staff within the Outbound Enhanced Due Diligence team. EDD Services must be delivered in a professional manner delivering excellent service to customers, members, and suppliers.

Key Duties with staff:

Training ensure all staff have completed the appropriate training
Development create a succession plan and develop staff for career progression
Rota/Resource planning
Line management responsibilities
Productivity optimise and improve staff productivity

Skills & Requirements:

Lead and motivate the outbound team to optimum performance levels to achieve agreed targets contributing to the company's objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues according to the company's policies and procedures.
Conduct development reviews and recommend training and development plans.
Deliver all departmental KPI's, achieving set targets and objectives within the assessment team and all ancillary areas.
Challenge processes and procedures, identify and implement improvements to enhance the customer/agent experience or improve operational efficiency.
Build effective relationships with other teams and departments
Act as a role model to others whilst striving to achieve high standards of performance and customer service.

Performance Requirements:

Achieve the minimum standards set in KPIs
Work collaboratively with Customer Success Manager and Head of Operations to deliver excellent service levels.

OTE is £29,000 to £37,000

The role is for 35hrs/week. You will be required to work one weekend in three.
On offer is a competitive salary, generous benefits and the opportunity to develop your career.

We are based in modern offices with free onsite parking.
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Only applicants that have completed the 2 skills tests & 3 pre-recorded questions will be considered_

Essential Skills & Experience:

Customer Service or Sales Expertise
Advanced Understanding of Customer Service
Display Leadership Skills
Management Experience
Accurate Written English
Excellent Verbal Communication Skills
Target Driven
Strong negotiation skills (preferable)
IT skills (office suite)
Administrative Skills
Team Player
Attention to detail
Problem solving

Essential Characteristics:

Proactive
Uses Initiative
Ability to Work Under Pressure
Confidence
Conscientious
Enthusiasm
Motivated
Willingness to Learn

There's lots of benefits on offer too, such as:

Company events
Private health care
Pension scheme
28 days of annual leave, including bank holidays
Free parking

This is a challenging but rewarding position, so if you've got the experience and approach it takes, we would love to hear from you.

This will be a 2 stage recruitment process. The face to face interview will include a presentation.

NO AGENCIES

THIS A UK BASED ROLE

Job Types:
Full-time, Permanent

Salary:
£27,000.00-£33,000.00 per year

Benefits: