Aftersales Advisor - Manchester, United Kingdom - CarShop

CarShop

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Manchester, OL7 0QN

Contract Type: 40 hour per week permanent contract, working any 5 days out of 7 on a rota basis. The shifts will consist of Days, Evenings and Weekends.

Salary:
£22,000 per year+ bonus scheme that provides an on target annual earnings of £28,000 OTE
CarShop (part of the Sytner group) is the UK's largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience.

In 2021 we were named Glassdoor's #35 best company to work for in the UK.

What does the job involve?

To provide a consistent, high quality of service for every customer at all times in order to deliver best in class customer experience
To provide front of house support to customers by welcoming customers and providing regular and effective communication.
Managing, preparing and facilitating any customer reimbursements and settling sublet contractual work directly through the accounts department
Maintaining accurate records of customer contact using the complaints system and managing outstanding issues that require resolution in line with the Company's customer complaints procedure, escalating customer concerns where required
Ensuring that job cards are raised accurately with a full description entered for the required diagnosis / work
Ensuring all customers receive regular, proactive and accurate updates.
Managing the use of customer loan vehicles, minimising any disruption to the customer and business operation. Ensuring that loan vehicles are inspected before and after a loan and handling any issues in line with Company policy.
Maintaining an excellent understanding of appropriate legislation in relation to the selling of used vehicles, including detailed knowledge of the terms of all CarShop customer policies and products
Ensuring the aftersales journey is adhered to including pre / post calls, completion of diagnostic videos etc.
Ensuring all customer information is handled in line with the Company data security policy.

What skills and experience do you need to join our team?

A full valid UK driving licence is essential.
Excellent communication skills, both written and verbal are required.
Excellent time management
You will have the ability to build positive and lasting relationships
Excellent attention to detail.
You will need excellent customer service skills

What we can offer you.

A friendly, modern and safe working environment
A competitive salary and bonus structure
Full training and continued support
Enhanced annual leave
A wide range of corporate discounts
Cycle to work scheme
Colleague assistance programme
Long service awards
We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people._